VETRO, Inc.

Strategic Account Manager

VETRO, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Portland • Maine • United States

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Job Level

SeniorLead

About the role

  • Reporting to the Director of Account Management, the Strategic Account Manager will be responsible for the retention and expansion of key accounts.
  • Build strong, long-lasting relationships with our clients, ensuring their satisfaction and identifying opportunities for growth.
  • Drive and lead the renewals process in collaboration with the Account team to preserve and improve customer contracts and relationships.
  • Effectively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure timely commitments.
  • Negotiate and execute renewal contracts that align to customer goals.
  • Prepare and present regular reports on account status, renewal forecasts, and expansion opportunities.
  • Monitor account performance and analyze key metrics to identify trends and areas for improvement.
  • Work closely with internal teams, including sales, marketing, product, and customer success, to ensure a seamless client experience.

Requirements

  • 10+ years of experience in account management, sales, or customer success in the SaaS industry.
  • Bachelor’s degree in Business, Marketing, or a related field.
  • Proven experience in selling SaaS solutions, with a strong ability to engage prospects and drive subscription-based sales.
  • Ability to develop a strong understanding of VETRO’s business model and industry trends.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships.
  • Strategic thinker with the ability to develop and execute account plans.
  • Analytical mindset with the ability to interpret data and use it to inform strategies.
  • Self-motivated and results-oriented, with a proven ability to meet and exceed targets.
  • Proficient in CRM software and other account management tools.
Benefits
  • Competitive salary commensurate with experience.
  • Comprehensive benefits package, including health insurance, retirement plans with 401K match, remote work stipend, Learning & Development fund, and flexible vacation and PTO.
  • Professional development opportunities and career growth within an innovative and rapidly growing company.
  • Flexible work arrangements with a remote-first approach.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementsalescustomer successSaaS solutionssubscription-based salesdata analysisaccount planning
Soft Skills
communicationinterpersonal skillsrelationship buildingstrategic thinkingself-motivatedresults-oriented