VETRO, Inc.

Account Manager

• Reporting to the Director of Account Management, the Strategic Account Manager will be responsible for the retention and expansion of key accounts.
• Build strong, long-lasting relationships with our clients, ensuring their satisfaction and identifying opportunities for growth.
• Drive and lead the renewals process in collaboration with the Account team to preserve and improve customer contracts and relationships.
• Effectively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure timely commitments.
• Negotiate and execute renewal contracts that align to customer goals.
• Prepare and present regular reports on account status, renewal forecasts, and expansion opportunities.
• Monitor account performance and analyze key metrics to identify trends and areas for improvement.
• Work closely with internal teams, including sales, marketing, product, and customer success, to ensure a seamless client experience.

Strategic Account Manager

Full-stack Engineer

• Design and develop features for our web based fiber management platform
• Enable our customers to design, sell, and manage their next-gen broadband networks
• Work on technically challenging GIS-based systems including state of the art tile servers, fiber network models, and interactive maps
• Build all features using open source libraries and tools
• Develop web services that extend the VETRO platform to work with other critical systems
• Support the production systems that serve our global platform by triaging bugs and application performance issues
• Participate in on-call rotations periodically

Senior Product Engineer

QA Engineer

• Help mature the overall quality, reliability, and functionality of VETRO applications and platforms
• Apply best practices for ensuring quality software, including automated testing
• Share expertise in testing methods, including writing scenarios, with others on the team, including developers
• Document and automate test cases so they are repeatable and linked to application code
• Collaborating with developers on test cases and help ensure smooth delivery of value to our customers