Veterinary Purchasing Co. Ltd.

Bilingual Member Services Specialist

Veterinary Purchasing Co. Ltd.

full-time

Posted on:

Location Type: Hybrid

Location: Quebec • Canada

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Salary

💰 CA$54,688 - CA$78,125 per year

About the role

  • Cultivate relationships with member practices
  • Increase awareness around company initiatives and services
  • Perform pro-active practice visits to foster relationships with members
  • Serve as a voice for members, bringing back field information to better serve them
  • Liaise with members and answer questions and concerns efficiently and professionally
  • Provide initial practice needs assessment and support plan to assist practices
  • Offer one-on-one consultations with practice owners and managers as requested
  • Develop and facilitate workshops for member practices in live and virtual formats
  • Attend conferences and assist in staffing booths and providing live support
  • Prepare and submit regular KPIs (key performance indicators)
  • Maintain up to date records of field visits and practice consults
  • Keep abreast of industry trends and developments

Requirements

  • Excellent written/oral communication skills (English & French)
  • 5 years of direct experience in the veterinary industry
  • Familiar with veterinary concepts, practices and procedures
  • Extensive experience and judgment to plan and accomplish goals
  • Excellent problem solving and decision making
  • Effective organization/time management
  • The ability to be flexible with hours and regular travel
  • Demonstrated skill in establishing and maintaining professional networks and connections
  • Knowledge of Practice Information Management Software’s (PIMS) an asset
Benefits
  • Competitive salary
  • Employer-funded pension plan
  • RRSP top-up program
  • 100% employer-paid Health and Dental Benefit premiums, with option to enhance benefits coverage through employee co-pay
  • Paid time off to volunteer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
practice needs assessmentKPI reportingworkshop facilitationconsultation
Soft Skills
written communicationoral communicationproblem solvingdecision makingorganizationtime managementflexibilitynetworking