Vetcove

Chat Support Associate

Vetcove

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $50,000 - $80,000 per year

About the role

  • Support existing Vetcove users by responding to user inquiries via live chat, email, and phone in a timely manner
  • Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
  • Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
  • Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
  • Work with vendor and industry partners to streamline communication and alerts between systems
  • Help to continuously develop and expand processes in order to streamline support workflows

Requirements

  • 1 year of relevant, customer facing work experience
  • 2 Year Associates Degree or 4 Year College Degree
  • Excellent written and verbal communication skills
  • Experience in chat support preferred
  • Patience and compassion when handling difficult situations
  • Ability to adapt quickly and manage many concurrent responsibilities
  • A strong desire to learn and help our customers succeed
  • A positive attitude and one-for-all team mentality and excellent collaboration skills
  • Tech/start-up work experience is a plus but not required
Benefits
  • 100% remote within the USA
  • Medical, Dental, and Vision Insurance
  • Automatic 401k contribution
  • Employee referral program
  • At home office set up
  • Bi-annual company retreats
  • Open vacation policy
  • Equity
  • Monthly team events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent written communicationexcellent verbal communicationpatiencecompassionadaptabilityability to manage concurrent responsibilitiesdesire to learncustomer success orientationpositive attitudecollaboration skills
Certifications
2 Year Associates Degree4 Year College Degree