Act as the main point of contact for all client day-to-day communication and oversight
Collaborate with the Senior Partner Account Manager on recurring client tasks
Project manage campaign execution to ensure all campaign requirements and timelines are met
Generate and analyze detailed campaign reporting; provide detailed insights and analysis for clients and suggest optimization strategies for increased performance
Work collaboratively with data scientists and other account managers to craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings
Educate and guide new and existing clients on best practices, on-board new clients and proactively address areas where improvement is needed
Nurture relationships to be sure they understand Vetcove’s value and how we can fit into long term strategy

Requirements

1+ Years in account management
Exceptional verbal, written, and presentation skills
Excellent time and process management skills
Strong analytical skills
Experience in developing client facing reports with actionable insights and recommendations
Experience in developing and presenting data analyses and partner business reviews
Experienced in compiling, documenting and communicating client requirements to internal stakeholders (e.g., Finance, C-Suite, Engineering)
Strong working knowledge of entire Microsoft Office suite, with an emphasis on PowerPoint and Excel
Experience in Tableau or other database visualization tools La plus but not required
Interest in client relationship building and willingness to travel for client-facing events
A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment

Benefits

100% remote within the USA
Medical, Dental, and Vision Insurance
Automatic 401k contribution
Employee referral program
At home office set up
Bi-annual company retreats
Open vacation policy
Equity
Monthly team events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementanalytical skillsdata analysisreport generationcampaign managementclient reportingbusiness reviewsoptimization strategiesMicrosoft OfficeTableau

Soft Skills

verbal communicationwritten communicationpresentation skillstime managementprocess managementrelationship buildingcollaborationclient educationproactive problem solvingstrategic thinking