Property Operations Coordinator
Veta Virtual
full-time
Posted on:
Location Type: Remote
Location: Anywhere in Latin America
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About the role
- Serve as the primary responder for routine resident, vendor, and internal inquiries that do not require management discretion
- Ensure responses are handled through the correct channel (calls, emails, or software requests)
- Return calls as calls, emails as emails, and document all communications in the property management system
- Participate in weekly Zoom check-ins with the internal team
- Receive and triage maintenance requests to determine responsibility (association vs resident)
- Follow up on issued work orders to confirm progress and completion
- Communicate timelines, updates, and resolutions to residents
- Coordinate with vendors to resolve delays or workmanship concerns
- Maintain accurate documentation in Buildium for all maintenance activity
- Review, extract, and route daily scanned mail (invoices, leases, insurance certificates, notices)
- Upload and categorize documents into internal systems and Buildium
- Queue invoices appropriately for accounts payable
- Redact sensitive information using Adobe Acrobat before publishing documents
- Track homeowner insurance and lease documentation for compliance
- Monitor and follow up on vendor insurance certificates
- Maintain accurate compliance records across properties
- Assist residents with Resident Center navigation and payment adjustments (with written approval)
- Pull account ledgers to verify balances and payment status
- Confirm vendor payments and provide check/payment details when requested
Requirements
- 2–4+ years of experience in property management, operations coordination, or administrative roles
- Strong experience handling maintenance coordination and follow-ups
- Excellent spoken and written English with professional phone presence
- High attention to detail and strong organizational skills
- Comfort working with document-heavy workflows
- Experience with property management software (Buildium strongly preferred)
- Proficiency with Microsoft Word, Excel, Google Drive, and Adobe Acrobat
- Reliable internet, phone signal, and professional home setup
- Must be located in LATAM or Europe
Benefits
- Paid time off + U.S. holidays (aligned with client expectations)
- Fully remote role with long-term stability
- Opportunity to grow within property operations and management
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
property managementmaintenance coordinationdocument managementcompliance trackinginvoice processingaccount reconciliationcommunication documentationdata entryworkflow management
Soft Skills
attention to detailorganizational skillscommunication skillsprofessional phone presenceproblem-solvingteam collaborationcustomer service