Vesta Software Group

Customer Success Account Manager

Vesta Software Group

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Europe

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About the role

  • Act as primary CS contact for an assigned customer portfolio.
  • Understand production workflows, challenges, and priorities in the non-woven / paper / converting industries.
  • Conduct QBRs, success reviews, health-checks and value reporting.
  • Drive adoption of newly released features, modules, analytics and optimisation tools.
  • Own renewal cycles end-to-end, including proposal creation and negotiation.
  • Identify upsell opportunities, expansions of modules or production lines, and support-tier upgrades.
  • Apply a value-based negotiation approach (not price-driven).
  • Forecast renewals and expansion revenue accurately.
  • Work closely with Support, Delivery, Product and Sales teams to resolve issues and improve customer experience.
  • Track and follow up on open items, SLAs, and support outcomes.
  • Ensure customers receive the correct training, onboarding and documentation.
  • Maintain CRM accuracy.
  • Produce monthly updates on account health, renewal risk, forecast and customer sentiment.
  • Proactively highlight churn risks, blockers, and opportunities.

Requirements

  • 3–5+ years in Customer Success, Account Management, or a similar client-facing commercial role.
  • Experience negotiating renewals, commercial contracts, or upsells.
  • Strong communication skills with plant managers, operations leaders, and C-level stakeholders.
  • Analytical mindset, comfortable discussing ROI and efficiency outcomes.
  • Able to manage multiple complex enterprise customers simultaneously.
  • Familiar with B2B SaaS, preferably manufacturing-focused.
Benefits
  • Competitive salary with bonus, aligned with local market benchmarks.
  • Full-time, permanent remote role based in Europe.
  • Additional Information regarding diversity and inclusion.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
negotiationaccount managementcustomer successvalue reportingforecastingCRM managementanalyticsupsellingtrainingonboarding
Soft Skills
communicationanalytical mindsetproblem-solvingrelationship managementorganizational skillscustomer experience improvementproactive approachcollaborationtime managementadaptability