Very Good Ventures

IT Support

• You will partner closely with the People Operations Manager and VGV’s external IT consultants to drive and manage IT processes/administration at Very Good Ventures.
• Your primary focus is ensuring that employees at VGV have access to necessary systems and resources to ensure a smooth full-cycle IT experience and drive business results.
• You will also be responsible for updating and maintaining policy related documentation to ensure internal compliance of VGV’s IT policies.
• Complexity and ambiguity are a part of a growing organization, the person in this role will need to proactively identify opportunities for process improvement, propose and implement solutions, with the ability to manage changing priorities.
• IT Security Policy Compliance: Ensure all IT systems and activities are in strict adherence to established IT security policies and best practices.
• Documentation & Change Management: Maintain and update accurate documentation related to change management processes.
• Provisioning & Deprovisioning of Tools/Systems: Manage the provisioning and deprovisioning of user accounts, software tools, and systems.
• Hardware Lifecycle Management: Manage our inventory of devices and ensure that laptops and other IT-related hardware are deployed to the team prior to their start date and securely retired at the end of their lifespan.
• Process Improvement: Identify opportunities for process optimization and efficiency improvements across IT systems and workflows.
• IT Infrastructure Management: Oversee and maintain the organization's IT infrastructure, including cloud systems, hardware, and software.
• Help Desk Support: Provide support, ensure system reliability, and troubleshoot hardware, software, and network issues for employees, and serve as the key point of contact for IT-related inquiries.
• Monitor IT Systems & Performance: Regularly monitor IT systems to ensure proper functionality, performance, and security.

IT Specialist