Service Delivery Manager
Version 1
full-time
Posted on:
Location Type: Remote
Location: India
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About the role
- Manage client relationships and ensure successful delivery of services
- Produce customer and internal service reporting
- Conduct regular reviews with customers
- Handle escalations, issues, problems, and requirements
- Oversee invoicing and financial aspects of assigned accounts
- Perform monthly forecasting of project costs and revenue
- Ensure ISO20000 compliance and best practices
- Identify and implement continual service improvement initiatives
- Manage business risk and ensure business continuity
- Achieve customer satisfaction targets and improve initiatives
- Explore opportunities for new or additional work within existing customers
Requirements
- 7+ years in Service Delivery Management
- Fluency in English
- Strong verbal and written communication skills
- Proven experience in customer service and relationship management
- Strong analytical abilities
- Track record of driving revenue opportunities
- Ability to work within a process-driven environment
- Experience in monthly forecasting of financials
- Self-starter with the ability to drive assignments
- Team player with a strong customer-centric ethos
- Strong knowledge and skills in ITIL
Benefits
- Ability to work with a hybrid schedule
- Private medical and life insurance coverage
- Free eye tests and contributions towards glasses
- Incentivized certifications and accreditations
- Employee-designed Profit Share scheme
- Pathways Career Development Quarterly programme
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service delivery managementmonthly forecastingfinancial analysiscustomer servicerelationship managementanalytical abilitiesrevenue opportunitiesprocess-driven environmentITIL
Soft Skills
communication skillscustomer-centric ethosself-starterteam playerproblem-solvingescalation managementservice improvementbusiness continuity managementrisk managementcustomer satisfaction