Versapay

Senior Technical Support Specialist

Versapay

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $75,000 - $85,000 per year

Job Level

Senior

About the role

  • Provide front-line support for customers using Sage Intacct, addressing inquiries via ticketing systems, chat, call, or email
  • Troubleshoot functional and basic technical issues related to Sage Intacct and integrated solutions
  • Review and triage support tickets, ensuring proper prioritization and timely resolution
  • Escalate complex issues to L2/technical teams with clear documentation and context
  • Assist in queue management, ensuring SLAs and response times are met
  • Educate customers on product features, best practices, and workflows
  • Collaborate with internal teams (Product, Engineering, and Implementation) to resolve issues efficiently
  • Maintain accurate records of customer interactions and resolutions

Requirements

  • Experience supporting Sage Intacct and/or Vital Edge (AP, AR, cash management, or general ledger modules preferred)
  • Background in customer support, customer care, or helpdesk environments
  • Strong troubleshooting and problem-solving skills
  • Excellent communication skills (written and verbal)
  • Ability to manage multiple priorities in a fast-paced environment
  • Familiarity with ticketing systems (e.g., Intercom, Zendesk, Salesforce, etc.)
  • Basic accounting knowledge is a plus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Sage IntacctVital EdgeAPARcash managementgeneral ledgertroubleshootingproblem-solvingbasic accounting
Soft Skills
customer supportcustomer carehelpdeskcommunicationmulti-taskingtime management