Versapay

Customer Success Manager – Software Solutions

Versapay

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$88,000 - CA$104,000 per year

About the role

  • Seamlessly transition customers from onboarding to long-term adoption
  • Focus on growing installed base revenue
  • Conduct training sessions, regular cadence calls, and Executive Business Reviews (EBRs)
  • Develop and maintain Success Plans in collaboration with customers
  • Create and track shared KPIs for retention and growth strategies, including cross-sells, upsells, renewals, and churn mitigation
  • Collaborate with sales, professional services, support, underwriting, marketing, and product teams
  • Represent customer needs in product development initiatives
  • Partner with Customer Care to maintain visibility into customer issues
  • Act as an advocate for high-severity requests
  • Drive cross-functional resolution efforts
  • Propose scalable enhancements to our customer journey
  • Identify and analyze multi-client issues to forecast potential churn risks

Requirements

  • 5+ years of experience in Customer Success or Account Management roles within SaaS-based companies
  • Proven track record managing high ARR customers in the Fintech industry
  • Demonstrated experience managing strategic accounts and engaging with C-level executives
  • Strong presentation skills with a history of delivering compelling proposals and reviews to senior leadership
  • Bachelor's Degree in Business, Marketing, Communications, Economics, or related field
  • Knowledge of strategic account management methodologies and best practices
  • Proficiency in creating and delivering high-impact presentations to diverse audiences, including C-suite executives and decision-makers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementSaaSKPI trackingChurn mitigationStrategic account managementPresentation skillsProposal developmentBusiness reviewsCross-sell and upsell strategies
Soft Skills
CollaborationAdvocacyCommunicationProblem-solvingLeadershipCustomer engagementTrainingAnalytical skillsInterpersonal skillsStrategic thinking
Certifications
Bachelor's Degree