IT Analyst II

Versant Power

full-time

Posted on: 9/24/2025

Origin: • 🇺🇸 United States

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Mid-LevelSenior

CognosERPMySQLOracleSQL

About the role

Supports the design, development and testing of new applications, application changes, and upgrades
Provides technical support, maintenance, development, programming and troubleshooting for Customer Information System (CIS) and integrations
Provides reports, queries, data analyses, problem analysis and problem resolution; strong SQL usage
Supports synchronization of data between GIS/CIS/AMI/MDM
Develops and maintains relationships with external service providers, vendors and other support personnel
Provides documentation, project tracking and management reporting to support department work plan
Provides technical information for Disaster Recovery planning and participates in Technical Asset Review updates
Complies with internal audit requirements, test policies and change control processes
Participates in CIS Team meetings and contributes to decision-making processes
Participates in after-hours call out for application support and performs System Restoration (SEOP) duties as assigned

Must have a degree in Computer Science or equivalent
Minimum of five (5) years of experience in a client-focused IT support role
Working knowledge of Customer Information Systems (CIS) or Enterprise Resource Planning systems (ERP), and billing systems
Expertise with Oracle preferred or other relational databases such as MSSQL or MySQL
Strong experience writing SQL required; experience with PL/SQL preferred
Reporting expertise with one or more (Cognos, TM1, SQL Server reporting services, and/or Crystal Reports) is a plus
Strong customer service ethic; ability to work independently or in teams with minimal or no supervision
Project Management experience is a plus
Excellent written and oral communication skills
Experience with MS Office applications, specifically Word and Excel; MS Project a plus
Experience with utility application systems, billing systems and/or electrical infrastructure and design is an asset
Must be willing to travel for training and User Group participation
Valid driver's license required