Versant Power

Communications

• Participate in weekly Communications Team meetings
• Join and help members of the team at company-sponsored community events throughout our service territory
• Conduct historical research on the company to use in this year’s 100th anniversary celebration materials
• Gather and create social media content
• Aid in internal communications deliverables such as newsletter content, posters, etc.

Communications Intern

Customer Support

• Performs duties with the utmost regard for personal, employee, workplace, and customer safety.
• Greets callers professionally and warmly as the primary point of contact for customers.
• Responds to or facilitates customer inquiries and requests.
• Manages calls to provide exceptional and efficient service with the goal of first call resolution.
• Performs research efficiently in various platforms and collaboratively with other departments to address issues and resolve problems.
• Follows-up on customer inquiries not immediately resolved.
• Creates service orders as needed for execution of service work.
• Addresses credit issues through establishment of payment plans and addresses questions concerning service disconnection.
• Recognizes, documents, and escalate customer issues as appropriate to Leads and/or Supervisors.
• Processes outage reports both during the normal course of business and during emergency storm events.
• Provides periodic weekend shift coverage.
• Execution of project work as assigned which may include, but is not limited to, creation of credit logs, customer rate analysis, outbound calling, managing emergency calls, and dispatching meter work.
• Recommends customer service and internal process improvements.
• Transfer customer calls to appropriate staff throughout the company.
• Perform miscellaneous office duties, such as, but not limited to, filing, typing and processing mail.
• Works in accordance with the documented environmental procedures, instructions, and specific responsibilities as defined in individual procedures and instructions.
• Reports problems or deviations associated with environmental issues and the Environmental Management System (EMS) to the Environmental Department.
• Abides by company’s policies and procedures including Code of Conduct and Safety.
• Other related duties as assigned including designated duties associated with System Restoration.

Versant Power

Communications Intern

Customer Service Representative

Customer Service Representative