Versant Power

Collections

• Develop and enforce credit policies aligned with utility regulations, customer assistance programs, and risk management goals.
• Oversee credit assessments for new service applications and large commercial/industrial accounts.
• Manage collections processes, including payment arrangements, disconnection procedures, and coordination with third-party collection agencies.
• Ensure compliance with Public Utilities Commission (PUC) rules, consumer protection laws, and internal service standards.
• Collaborate with customer service, billing, legal, and regulatory teams to resolve complex account issues and disputes.
• Monitor and report on key metrics such as Days Sales Outstanding (DSO), aging reports, and bad debt write-offs.
• Lead initiatives to improve collections efficiency, including automation, predictive analytics, and customer outreach strategies.
• Supervise and develop a team of credit and collections employees, fostering a culture of accountability and service excellence.

Manager, Credit & Collections

Project Manager

• Manage multiple technology projects of varying size simultaneously.
• Develop comprehensive project plans, including scope, milestone, schedule, budget, resource allocation, and risk management strategies.
• Maintain and update financial forecasts to ensure estimates are timely and accurate.
• Collaborate with business areas to ensure project resources are available and able to complete project tasks, as well as identifying and mitigating barriers to task completion.
• Coordinate with the Business Analyst and stakeholders to define project objectives, requirements, and success criteria.
• Establish clear communication channels to keep stakeholders informed of project progress and milestones.
• Collaborate with vendors to understand solution capabilities, implementation requirements, and timelines.
• Negotiate contracts, service level agreements (SLAs), and pricing terms with vendors to ensure alignment with organizational goals and budget constraints.
• Manage vendor relationships, including issue resolution, performance monitoring, and contract compliance.
• Ensure vendor solutions are evaluated to ensure alignment with business needs, technical standards, and regulatory requirements in the electric utility sector.
• Work closely with internal IT teams to assess integration points, data migration strategies, and infrastructure requirements.
• Ensure technical guidance and support is provided to project teams during implementation and post-implementation phases.
• Identify potential risks and dependencies associated with vendor solution implementations, and develop mitigation plans to address them.
• Facilitate identification of risks and dependencies tied to the project, track risks, and develop mitigation plans to address them.
• Oversee quality assurance assessments to verify that deliverables meet established standards and specifications.
• Monitor project performance to proactively address deviations from project goals.
• Facilitate organizational change management processes to minimize disruption and maximize user adoption of new vendor solutions.
• Ensure training programs are developed and materials to educate end-users on the features, functionalities, and best practices associated with implemented solutions.
• Establish post-implementation support and guidance to end-users to address system-related issues and optimize usage efficiency.
• Gather and maintain project documentation.

Technology Project Manager

• Coordinate with key stakeholders to identify anticipated resource needs for technology projects
• Document and track project resources to assess allocation conflicts and roadmap feasibility
• Monitor resource utilization and flag resource constraints or conflicts
• Create detailed project budgets for smaller projects, considering all expenses including personnel, equipment, software licenses, and other expenditures
• Monitor financial performance against the budget for smaller initiatives and provide regular updates to stakeholders on budget variances and financial projections
• Collaborate with business analysts and other project stakeholders to produce high level project cost estimates and financial forecasts for future projects
• Provide financial forecast support to Project Managers for larger, on-going projects
• Develop and manage project plans for smaller initiatives that do not require a Project Manager
• Provide logistical support to Project Managers as needed through coordination of project activities
• Generate regular project status reports, highlighting resource allocation, budget variances, and project statuses

Project Coordinator – Business Technology Transformation

Analyst

• Supports the design, development and testing of new applications, application changes, and upgrades
• Provides technical support, maintenance, development, programming and troubleshooting for Customer Information System (CIS) and integrations
• Provides reports, queries, data analyses, problem analysis and problem resolution; strong SQL usage
• Supports synchronization of data between GIS/CIS/AMI/MDM
• Develops and maintains relationships with external service providers, vendors and other support personnel
• Provides documentation, project tracking and management reporting to support department work plan
• Provides technical information for Disaster Recovery planning and participates in Technical Asset Review updates
• Complies with internal audit requirements, test policies and change control processes
• Participates in CIS Team meetings and contributes to decision-making processes
• Participates in after-hours call out for application support and performs System Restoration (SEOP) duties as assigned

Manager, Credit & Collections

Technology Project Manager

Project Coordinator – Business Technology Transformation

IT Analyst II