Customer Service Representative
Versant Power
full-time
Posted on:
Location Type: Office
Location: Bangor • Maine • United States
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Salary
💰 $24 per hour
About the role
- Performs duties with the utmost regard for personal, employee, workplace, and customer safety.
- Greets callers professionally and warmly as the primary point of contact for customers.
- Responds to or facilitates customer inquiries and requests.
- Manages calls to provide exceptional and efficient service with the goal of first call resolution.
- Performs research efficiently in various platforms and collaboratively with other departments to address issues and resolve problems.
- Follows-up on customer inquiries not immediately resolved.
- Creates service orders as needed for execution of service work.
- Addresses credit issues through establishment of payment plans and addresses questions concerning service disconnection.
- Recognizes, documents, and escalate customer issues as appropriate to Leads and/or Supervisors.
- Processes outage reports both during the normal course of business and during emergency storm events.
- Provides periodic weekend shift coverage.
- Execution of project work as assigned which may include, but is not limited to, creation of credit logs, customer rate analysis, outbound calling, managing emergency calls, and dispatching meter work.
- Recommends customer service and internal process improvements.
- Transfer customer calls to appropriate staff throughout the company.
- Perform miscellaneous office duties, such as, but not limited to, filing, typing and processing mail.
- Works in accordance with the documented environmental procedures, instructions, and specific responsibilities as defined in individual procedures and instructions.
- Reports problems or deviations associated with environmental issues and the Environmental Management System (EMS) to the Environmental Department.
- Abides by company’s policies and procedures including Code of Conduct and Safety.
- Other related duties as assigned including designated duties associated with System Restoration.
Requirements
- High school degree required, Associate Degree or equivalent preferred.
- Prior experience in working with customers or customer relations preferred.
- Computer literacy, typing proficiency and speed, with the ability to learn customer service software applications.
- Professional verbal and written communication skills.
- Proficient in letter writing and use of spreadsheets.
- Position requires multi-tasking as well as excellent judgment.
- Maintain strict confidentiality of customer and Company information.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicetyping proficiencyletter writingspreadsheetscustomer service software applicationsresearchcall managementcredit issue resolutionservice order creationproject execution
Soft Skills
professional communicationmulti-taskingexcellent judgmentconfidentialitycustomer relationsproblem-solvingcollaborationfollow-upcustomer inquiry managementprocess improvement