Verra Mobility

Supervisor, Operations

Verra Mobility

full-time

Posted on:

Location Type: Remote

Location: Arizona • United States

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About the role

  • Develops and motivates employees by means of strong communication, timely feedback, valuable coaching, and well-written and meaningful performance reviews.
  • Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
  • Actively identifies ways to continually create a work environment where employees feel highly valued and engaged.
  • Conducts regular 1-on-1 sessions with each employee while also regularly communicating with their team via ongoing staff meetings and/or team huddles.
  • Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a very timely manner.
  • Tracking attendance and tardiness; provides progressive discipline for attendance, performance, and/or behavior issues.
  • Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors.
  • Serves as a change-agent in helping to implement process and/or organizational change efforts across the department.
  • Independently engages in service recovery activities by addressing escalated customer issues either in person, over the phone, or via email communications.
  • Grows a strong understanding of the tasks and responsibilities of their direct reports and is capable of assisting in these tasks weekly, including but not limited to: Data Entry, Mailroom, and Evidence Package support.
  • Perform other duties as assigned.

Requirements

  • Bachelor’s degree required, or equivalent work experience.
  • At least two years of supervisor experience, with a startup or experience building a team is a plus.
  • Ability to develop and successfully engage with employees.
  • Strong analytical, problem solving, and decision-making skills.
  • Ability to maintain professionalism and to work well with others.
  • Exceptional relationship building skills, both internal and external.
  • Strong verbal and written communication skills.
  • Quality driven with a strong attention to detail.
  • Ability to prioritize, multi-task and meet all assigned deadlines.
  • Strong computer skills using Microsoft Office (e.g., Word, PowerPoint, and especially Excel).
  • Successful completion of the Nlets fingerprinting background assessment
Benefits
  • An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
  • Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
  • Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
  • Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
  • Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrymailroom supportevidence package supportanalytical skillsproblem solvingdecision makingattention to detailmulti-taskingtime management
Soft Skills
communicationcoachingrelationship buildingemployee engagementprofessionalismleadershipchange managementservice recoveryteam collaboration
Certifications
Nlets fingerprinting background assessment