Senior Manager, Client Success DXP
Verndale
full-time
Posted on:
Location Type: Hybrid
Location: Montreal • Canada
Visit company websiteExplore more
Job Level
Tech Stack
About the role
- Manage a strategic client portfolio typically representing $3M–$8M in annual revenue.
- Own revenue growth, retention, and overall account health within the portfolio.
- Serve as senior relationship lead across multiple client engagements.
- Identify expansion opportunities across client organizations.
- Build trusted relationships with senior client stakeholders.
- Act as a strategic advisor connecting Verndale capabilities to client priorities.
- Facilitate strategic conversations around digital initiatives.
- Maintain strong communication between clients and internal teams.
- Orchestrate the end‑to‑end client experience across strategy, delivery, technology, and creative teams.
- Ensure alignment between client goals, account strategy, and delivery execution.
- Coordinate cross‑functional teams to deliver cohesive client outcomes.
- Anticipate and mitigate risks affecting the client experience.
- Lead upsells and cross‑sell opportunities within accounts.
- Support proposal development and client presentations.
- Collaborate with business development leaders on account expansion.
- Monitor revenue growth, forecasting, and margin health.
- Lead renewal and pricing discussions.
- Maintain accountability for financial performance of accounts.
- Mentor Client Success Managers and other client‑facing team members.
- Lead cross‑functional collaboration across delivery teams.
- Contribute to best practices within the Client Success organization.
Requirements
- 8–12 years of experience in client success, account management, or consulting environments.
- Proven experience managing multi-million-dollar client portfolios.
- Experience working with portfolios of clients focused on digital services, including web or platform implementations (e.g., Sitecore, Contentstack, Webflow, Optimizely).
- Strong commercial and financial acumen.
- Bachelor’s degree required.
- Native-level French (spoken, written, and reading).
- Strong professional proficiency in English.
- Ability to lead meetings and deliver presentations effectively in both French and English.
Benefits
- Generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
- Top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs.
- Regular training and professional development to move careers forward.
- Support for a healthy work/life balance.
- Fully remote enabled and embrace the evolving definition of the workplace.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client successaccount managementconsultingrevenue growthfinancial performanceproposal developmentpresentation skillsdigital servicesweb implementationsplatform implementations
Soft Skills
relationship buildingstrategic advisingcommunicationcross-functional collaborationrisk mitigationmentoringleadershiporganizational skillsproblem-solvingnegotiation