Verizon

Associate Director of Customer Success Enablement

Verizon

full-time

Posted on:

Location Type: Hybrid

Location: Rolling Meadows • California • Florida • United States

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Salary

💰 $114,000 - $219,000 per year

Job Level

Senior

About the role

  • Develop, optimize and communicate integrated GCS enablement programs
  • Act as a proactive consultant to GCS leadership
  • Define program objectives, target audiences, messaging, strategy and calls to action
  • Drive sales & service methodologies, processes, and system development and optimization
  • Lead, mentor, and develop a team of GCS Enablement professionals
  • Ongoing management and execution of high-impact enablement programs
  • Leverage relationships to remove roadblocks and progress initiatives
  • Identify field trends and provide proactive paths forward
  • Develop, implement, and monitor operational systems and processes

Requirements

  • Bachelor's degree or four or more years of work experience
  • Six or more years of relevant work experience in Enablement, Learning & Development, and Sales/Success Leadership roles
  • Three years or more years of experience leading a team
  • Proven experience acting as a strategic consultant to senior leadership
  • Extensive experience driving behavior change and measuring the ROI of enablement programs
  • Experience in customer success methodologies
  • Strong business acumen and ability to translate enablement programs into financial statements
  • Strong analytical skills, with successful experience in securing and analyzing large volumes of data
Benefits
  • Health insurance
  • 401(k) matching
  • Paid parental leave
  • Adoption assistance
  • Tuition assistance
  • Paid time off including 15 vacation days
  • Short and long term disability insurance
  • Supplemental life insurance
  • AD&D insurance
  • Identity theft protection
  • Pet insurance
  • Group home & auto insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program developmentprogram optimizationsales methodologiesservice methodologiessystem developmentoperational systemsdata analysisROI measurementbehavior changeenablement program monitoring
Soft Skills
leadershipmentoringconsultingcommunicationrelationship buildingstrategic thinkinganalytical skillsbusiness acumenproblem-solvingteam development
Certifications
Bachelor's degree