Taking incoming frontline technical calls from Verizon Wireless business customers
Providing a world-class experience with a focus on technical troubleshooting, complex solutions support, and resolution
Achieving business results through delivering best-in-class technical support and customer experiences to high-value business & government customers
Performing advanced troubleshooting for hardware and software, and diagnosing both network and application issues
Providing detailed information on how to set up/configure complex data and voice products
Providing efficient customer support with the ability to be proficient in customer-facing systems
Maintaining an in-depth level of knowledge of products, network, and the ability to position them as strategic solutions
Driving trouble ticket accuracy through deductive reasoning and tool utilization
Creating and accepting change and innovation in your area of the business

Requirements

Bachelor’s degree or one or more years of work experience
One or more years of customer service and/or sales experience
Willingness to work a flexible schedule, including evenings and weekends
One or more years of Tier 2 or Tier 3 technical support, specifically supporting business or enterprise customers (even better)
Experience resolving high-stakes customer issues involving billing, technical Q&A, and complex product resolution through effective communication (even better)
Technical Certifications: A+ Certification, Network+ Certification, or similar industry-standard credentials (even better)
Experience in evolving technologies like Enterprise Messaging, Private Networks, 5G/Fixed Wireless Access, IoT, Thingspace, etc. (even better)
Experience leading teams, mentoring peers, or managing small-scale projects (even better)

Benefits

health and well-being benefits
investment in your education and career
matched 401(k) savings plan
up to 8 company paid holidays per year
up to 6 personal days per year
paid parental leave
adoption assistance
tuition assistance
award-winning total rewards package
up to 15 days of vacation per year

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical troubleshootingcomplex solutions supportadvanced troubleshootingnetwork diagnosisapplication diagnosisdata product configurationvoice product configurationcustomer-facing systems proficiencytrouble ticket accuracydeductive reasoning

Soft Skills

customer serviceeffective communicationflexibilityinnovationmentoringteam leadershipproblem-solvingcustomer experience focusstrategic positioningchange management

Certifications

A+ CertificationNetwork+ Certification