veritree

Customer Success Manager

veritree

full-time

Posted on:

Location Type: Hybrid

Location: Vancouver • Canada

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Salary

💰 CA$61,000 - CA$71,000 per year

About the role

  • Cultivating strong customer relationships and proactively engaging customers throughout their veritree journey from go-live to renewal.
  • Taking ownership of the onboarding process, ensuring a smooth transition for new customers.
  • Acting as a bridge between customers and technical support, ensuring timely assistance and training.
  • Partnering closely with customers to understand their unique needs and goals, helping them realize value and success through our platform.
  • Collaborating with the Sales team to identify opportunities for upselling and cross-selling additional products or services.
  • Gathering feedback, insights, and suggestions from customers and communicating this to internal teams.
  • Demonstrating commitment to ongoing learning and experimentation with partners.
  • Streamlining and scaling the Customer Success team by developing repeatable processes.
  • Projecting a positive, upbeat, and professional tone in all communications, embodying veritree's core values.
  • Willingness to travel to customer sites and veritree’s office as required.

Requirements

  • 4+ years of B2B customer-facing experience with a high degree of comfort meeting and presenting to executive-level contacts.
  • Exceptional communication skills whether over email, phone call, video call, or in-person.
  • Proficient using Excel, Hubspot (or other project management tool), Slack, and Google
  • Experience working in a fast-paced work environment with the ability to work independently, prioritize responsibilities, and manage time effectively. You thrive in a fast-paced, sometimes ambiguous environment with little or changing processes
  • SaaS experience is highly beneficial but we recognize experience comes from all walks of life
  • Strong bias for action and diving in to learn the ins and outs of our products and services.
  • Strong and curious nature makes you unafraid to ask questions about our products, business, and our partners’ goals.
  • Driven to help others succeed, both our customers & your colleagues!
  • Creative thinker and problem solver who loves to tell stories.
Benefits
  • Competitive salary with a performance-driven framework that ensures fair and consistent compensation reviews, tied to individual impact and business growth
  • Extended health, dental, and vision benefits
  • Additional Health Spending Account (HSA) / Lifestyle Spending Account (LSA) to support your well-being and lifestyle interests
  • A variety of time-off programs, including vacation, personal days, and a 4-week remote work program each year
  • Employee discount with tentree, our sister company
  • A flexible, hybrid work environment designed for collaboration and focus-driven impact

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
B2B customer-facing experienceSaaS experienceproject managementExcelHubspotSlackGoogle
Soft skills
communication skillscustomer relationship managementproblem solvingcreativitytime managementindependencecuriositybias for actioncollaborationpositive attitude