Manage a portfolio of high-value or complex client accounts
Develop and execute client account management strategies to exceed performance metrics and increase client satisfaction
Act as an escalation point for complex or non-routine issues
Serve as a senior advocate for client needs
Collaborate with cross-functional teams such as tax, finance, and HRIS experts
Lead large-scale client onboarding and operational readiness initiatives
Facilitate strategic governance discussions with client stakeholders
Collaborate with leadership to implement best practices
Spearhead special projects aimed at optimizing department operations
Deliver high-impact presentations and detailed performance reports to executive stakeholders
Ensure Year-End Process management aligns with compliance and quality standards
Provide expertise in audit facilitation

Requirements

Extensive experience in payroll services, tax, or related fields
Advanced knowledge of payroll concepts, statutory practices, and regulations
Proven expertise in SAP or other HRIS systems is strongly preferred
Proficiency in MS Excel (including advanced functions like pivot tables and macros)
Legislative Knowledge: Proficiency in federal and provincial employment standards, including the Canada Labour Code (for federally regulated industries) and provincial acts (e.g., Ontario ESA, BC Employment Standards)
Statutory Deductions: Expert knowledge in calculating and remitting CPP (Canada Pension Plan), EI (Employment Insurance), and Federal/Provincial Income Tax
Year-End Filing: Hands-on experience with year-end reconciliations and the issuance of T4, T4A, RL-1 (Québec), and T2200 forms.
A degree in accounting, business, or a related field; advanced certifications in payroll (e.g., CPP) are a plus.

Benefits

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

payroll servicestax regulationsSAPHRIS systemsMS Excelpivot tablesmacrosstatutory deductionsyear-end reconciliationsT4 forms

Soft skills

client account managementstrategic governancecollaborationleadershippresentation skillsproblem-solvingadvocacyproject managementcommunicationoperational readiness

Certifications

CPPdegree in accountingdegree in business