Verisma

Client Partner

• Responsible for meeting facility revenue goals on a consistent basis
• Answers day-to-day questions posed by clients and Release of Information Specialists (ROIS)
• Identifies and recommends opportunities to increase productivity
• Complies with all release of information related functions, as stipulated by service agreement.
• Prepares weekly dashboard and month-end Operational performance reports
• Monitors productivity and quality to ensure high customer service satisfaction
• Assists the Director of Client Operations in the training and evaluation of ROIS staff, both onsite and remote.
• Assists in selecting, interviewing, hiring, training and terminating of employees
• Participates in counseling sessions of site personnel and makes disciplinary or termination recommendations, when necessary
• Manages scheduling of onsite staff to include time off requests and payroll approval
• Distributes work to local site personnel and assists remote supervisors with the coordination of workflow. Will be expected to provide physical coverage at various sites when workload dictates.
• Maintains confidentiality by keeping all information seen and heard in the facility secure
• Provides input into the review and revision of site procedure
• Performs quality reviews and site evaluations as required by clients
• Reviews release of information requests for validity according to applicable state or federal statutes; returns inappropriate authorizations and requests to the requester
• Looks up medical record numbers, fills out guides and pulls medical records, when appropriate
• Reviews the requests to determine which encounters are being requested
• Scans and/or captures electronically, the medical record and chooses the appropriate information to be duplicated
• Captures the appropriate pages for the requested records, when appropriate
• Re-assembles the charts (if paper) for re-filing
• Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure
• Documents the release of information in the patient medical record or other means determined by the facility.
• Calculates billing and prepares invoices, as needed
• Certifies medical records copies, when appropriate
• Attends all mandatory meetings and/or training sessions
• Ensures supplies are available at designated facility
• Submits company-related travel expense reports and original receipts to manager in a timely fashion
• Develops and maintains strong, professional relationship/partnership with the Client management team
• Runs reports and analyzes content to appropriately manage the operations
• Complies with and provides guidance on Company Policies, as identified in the Company Handbook
• Performs other appropriate duties, as assigned, to meet the needs of the department and the company

Client Operations Manager