Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish.
Project manage new client deployment issues through to resolution.
Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes.
Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements.
Create playbooks and knowledge base content for issue resolution.
Create reports and dashboards for internal issue tracking purposes.

Requirements

3+ years experience working with Python, R, or a similar object oriented programming language with Bachelor's Degree in Statistics, Computer Science, Mathematics or Information Systems or related area.
Familiarity with SQL and ability to identify root cause of data issues.
Proficiency with Jira and Github.
Cloud operations experience such as create buckets, VMs, or security access controls
Excellent troubleshooting skills, with an ability to track complex details and clearly translate investigations into next steps for the customer or engineering.
Exceptional ability to communicate technical details to both senior developers and non-technical customers.

Benefits

flexibility
resources
competitive benefits to support whole-person well being

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonRSQLobject oriented programmingtroubleshootingsecurity configurationpermissions configurationdata analysisreportingdashboard creation

Soft Skills

problem solvingcommunicationattention to detailproject managementoperational efficiencycustomer servicetechnical translationcollaborationprocess improvementknowledge sharing