Customer Support Representative

Veriforce

full-time

Posted on: 9/5/2025

Location: Louisiana • 🇺🇸 United States

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Junior

About the role

Handle inbound communications via phone, email, and live chat, specializing in product lines (CompliancePro, Verisource, PEC Learn, and more)
Complete Veriforce’s CSR I certification program within 10 weeks of employment
Deliver effective, professional, and unparalleled support to customers via chat, email, and phone
Meet or exceed customer satisfaction scores, response/resolution times, and other SLAs
Report new and emerging issues to appropriate stakeholders with a solution-oriented attitude
Drive product adoption, share best practices, and implement optimization strategies to help customers obtain maximum value
Collaborate with internal teams to resolve customer concerns
Accurately document all customer interactions in Salesforce
Achieve CSR II certification within 2 years, gaining expertise in another product area and a specialization

High School Diploma or GED
1+ year of service experience, preferably in customer support or a call center environment
Excellent written and verbal communication skills, with the ability to express pleasant and positive intent via chat/email
Professionalism and integrity in work ethic
Tech-savvy with the ability to learn and adapt to new technology
Experience with Salesforce or similar CRM preferred
Passionate about troubleshooting and persevering until resolution is found
Strong focus on service excellence initiatives and positive outcomes
Team player with adaptability to changes in workload, systems, and processes
Customer-oriented, taking ownership of the customer's experience and solving inquiries effectively and efficiently
Self-motivated, team-oriented, and focused on exceeding customer expectations
Ability to work Monday to Friday, 8-hour shifts between 7am-7pm CST
Job offers contingent on successful completion of a drug screen and background check