Client Support Manager

Vericast

full-time

Posted on: 1/9/2026

Location Type: Remote

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💰 $56,700 - $65,000 per year

About the role

Coordinates the implementation and day-to-day execution of Harland Clarke Contact Center Services programs
Serves as the primary point of contact for their clients on a daily basis
Schedules and leads meetings and conference calls with the client and team members
Facilitates meetings with client and internal resources
Understands and supports the client program and project needs
Ensures client satisfaction through oversight of service delivery and SLA attainment
Maintains documentation related to the client campaign
Supports Marketing Services financial goals for monthly revenue and EBITDA targets

Requires a bachelor’s degree in business, marketing, communications or a related field
Entry level contact center or direct marketing account management experience or any equivalent combination of training and experience
Requires the ability to plan and prioritize projects and to manage them from conception to conclusion
Requires strong problem solving and negotiation skills
Requires the ability to express ideas clearly both verbally and in writing
Requires ability to carry out duties and responsibilities in an organized and detail-oriented manner
Requires ability to maintain confidentiality while working closely with the client regarding all aspects of a campaign
May require working knowledge of direct marketing and demand generation principles and practices

Benefits

Tip: use these terms in your resume and cover letter to boost ATS matches.

account managementproject managementmarketing principlesdemand generation

problem solvingnegotiationverbal communicationwritten communicationorganizational skillsdetail-orientedconfidentiality

bachelor's degree