Customer Service Representative, Career Changer
VerbundVolksbank OWL eG
full-time
Posted on:
Location Type: Office
Location: Paderborn • Germany
Visit company websiteExplore more
About the role
- Create a positive on-site customer experience: accompany and support customers in using our digital service offerings
- Serve as the first point of contact for answering customers' questions on-site
- Support customer advisors
- Identify customer needs and forward signals to team members and specialists
- Proactively engage customers on advisory topics
- Schedule appointments for customer advisors in the branch
- As an expert in telephone customer service: first point of contact for customers by phone, email, or chat
- Resolve inquiries about our products and digital offerings
- Assist customers in using our banking tools (e.g., apps, online banking, payment and transaction solutions)
- Detect cues during customer conversations and recommend appropriate solutions
Requirements
- Completed commercial vocational training
- Professional experience in customer-facing roles
- Enjoy interacting with people and strong team orientation
Benefits
- A start that leaves no questions unanswered: an individualized onboarding program to make your transition as smooth as possible
- Job security: If you value a stable employer that takes responsibility for its employees, you'll be in the right place
- Our corporate culture: At VerbundVolksbank OWL you'll find a respectful work environment, mutual support, and plenty of freedom for your ideas
- Professional development: We support your potential with targeted training opportunities for personal and professional growth, so you can grow with us
- Work–life balance: Flexible working hours, 30 vacation days, and additional days off at Christmas and New Year's Eve
- Additional benefits: Attractive pension plan, bike and electronics leasing, mobile massage services, team events, and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceteam orientationinterpersonal skillsproblem-solvingcommunicationadvisory skillscustomer engagementactive listeningrelationship buildingneeds assessment
Certifications
commercial vocational training