Verato

Customer Success Manager

• Engage with assigned customers to develop and account strategy that drives customer value realization with purchased products
• Identify cross-sell opportunities
• Ensure full subscription renewals
• Establish executive level relationships with assigned accounts
• Organize, facilitate, and create content for regular value based executive business reviews with assigned customers
• Facilitate the coordination of internal resources to resolve complex problems
• Ensure customers provide feedback through NPS surveys regarding their overall satisfaction
• Track high value customer deployments, utilization, net promoter/satisfaction, and other key customer data within CRM
• Communicate "voice of the customer" feedback to upper management
• Provide regular updates to the Director of Customer Success on account trends and recommended process improvements.

Enterprise Customer Success Manager

Product Marketing

• Develop differentiated positioning and messaging that clearly articulates the value of Verato’s Provider Identity Intelligence solutions.
• Translate complex technical capabilities into clear, customer-centric business value for healthcare stakeholders.
• Continuously refine messaging based on market trends, customer insights, and competitive dynamics.
• Conduct market research on provider data challenges, regulatory changes, and interoperability trends.
• Gather and synthesize feedback from customers, prospects, analysts, and win/loss analysis to inform strategy.
• Clearly define and communicate competitive differentiation.
• Lead go-to-market planning and execution for product launches and releases.
• Define target segments, buyer personas, and key use cases (e.g., provider data management, network management, compliance, analytics).
• Partner with demand generation to drive pipeline growth through campaigns, content, and events.
• Serve as the primary marketing contact for key strategic partners, ensuring alignment and maximizing joint impact.
• Equip sales and customer-facing teams with compelling materials (pitch decks, one-pagers, battlecards, ROI tools).
• Train teams to confidently articulate product value, differentiation, and use cases.
• Support strategic deals with tailored messaging and content to improve win rates.
• Develop high-impact content, including whitepapers, blogs, case studies, and webinars.
• Partner with internal subject matter experts to establish Verato as a thought leader in provider identity and data intelligence.
• Support analyst relations and PR initiatives as needed.

Enterprise Customer Success Manager

Product Marketing Manager – Healthcare Provider Domain