Veracity Insurance Solutions, LLC

Customer Service Representative, Spanish Speaking

Veracity Insurance Solutions, LLC

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $18 per hour

About the role

  • Provide excellent customer service through phone, email, chat, or other contact methods, while communicating clearly and professionally
  • Thoroughly and accurately document all customer accounts immediately after any action
  • Effectively use job tools and job aids, applying basic troubleshooting steps to resolve customer inquiries before escalating
  • Assist with simple certificate requests and manage email inboxes
  • Self-manage tasks, taking initiative and working independently with minimal supervision to ensure optimal service
  • Adapt quickly to shifting customer needs and channel demands, while demonstrating empathy in every customer interaction
  • Provide frontline feedback on recurring customer pain points to improve processes and AI responses
  • Required to perform other duties as requested, directed, or assigned

Requirements

  • High school diploma or equivalent required
  • 2+ years’ experience in customer service
  • Ability to obtain and maintain a Property and Casualty (P&C) insurance license
  • Ability to adapt to changing customer needs and multiple communication channels
  • Strong problem-solving skills to troubleshoot issues before escalation
  • Strong written and verbal communication skills
  • Proficiency with common customer service software and systems, such as CRM tools
  • Strong time management and multitasking abilities to handle multiple customer interactions and tasks efficiently
  • Comfortable using AI-enabled support tools (e.g., chatbots, AI knowledge bases, or generative AI assistants) to help find information and draft customer responses, with a willingness to learn and follow company guidelines
Benefits
  • Health, dental, and vision plans
  • Amazing work-life balance with 4 weeks of Paid Time Off
  • 10 Paid Company Holidays with 2 floating holidays
  • 401K Programs with employer match
  • Personal assistance programs for support in a healthy personal and work life
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetroubleshootingtime managementmultitaskingproblem-solvingcommunication
Soft Skills
adaptabilityinitiativeempathyindependencefeedback
Certifications
Property and Casualty (P&C) insurance license