VENZA

Customer Success Manager

• Act as the main point of contact for an assigned portfolio of customers.
• Deliver onboarding, training, and ongoing lifecycle guidance based on support tier.
• Handle tickets, live chat, and scheduled calls, resolving product and training questions.
• Review training, phishing, and risk dashboard data; highlight trends and recommend improvements.
• Monitor customer health, prepare Executive Summaries, and lead Quarterly Business Reviews.
• Work with Security Analysts, Penetration Testing, Engineering, and Sales to address risks and opportunities.
• Keep records and interactions up to date in Salesforce and follow internal processes.

Customer Success Coach