Ventura TRAVEL

Customer Service Specialist, German Speaker

Ventura TRAVEL

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Europe

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About the role

  • Service as the primary contact for travelers prior to departure.
  • Communicate with travelers by email and phone in a helpful and friendly manner.
  • Achieve monthly and quarterly customer satisfaction goals.
  • Prepare travelers for their upcoming trip in a video meeting.
  • Ensure that all travel documents are thorough, complete and accurate.
  • Organize transfers, flights and additional service to ensure every detail is arranged.
  • Address passenger emergencies during trips and assist with claims processing afterward.
  • Use AI tools to save time and improve how you work.

Requirements

  • At least 2 years of customer service experience with strong and proven results.
  • You bring strong attention to detail and ensure accuracy at every step.
  • You stay calm and focused, even in emergencies or stressful situations.
  • You think creatively and always keep the traveler's needs front and center.
  • You use digital tools to work smarter, not harder – and are open to new ones.
  • You’re a team player and communicate clearly and respectfully.
  • You speak and write French fluently, and are confident in English as well.
  • You are willing to take on emergency shifts (24/7) during travel seasons.
Benefits
  • Freedom to be creative in achieving results.
  • International & friendly working environment.
  • Quarterly Social Days and Team Events.
  • Work out of other offices in the Ventura network around the world.
  • Opportunity to constantly learn and grow.
  • We care about the well-being of your employees (regular O3, satisfaction surveys etc.)
  • Yearly 2-week offsite.
  • Participation in the overall company's profits.
  • Visit our Career Page to get more insights into our office life.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceclaims processingattention to detailemergency response
Soft Skills
communicationcreativitycalmness under pressureteam playerproblem-solving