Ventrata

Technical Support Specialist, B2B, French

Ventrata

contract

Posted on:

Location Type: Remote

Location: Morocco

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About the role

  • - Actively improve the customer experience;
  • - Work with clients and their employees to identify problems and advise on the solution;
  • - Recreate, troubleshoot and independently investigate reported issues;
  • - Collaborate with development teams, identify errors and report bugs via internal helpdesk;
  • - Master the support channels: Ventrata Chat, Slack and Helpdesk;
  • - Help with client onboarding and uploading data to our systems;
  • - Supporting internal teams with tasks beyond the job description.

Requirements

  • - You are looking for a huge challenge;
  • - You are interested in technology, you are curious about systems, software, and hardware, and you are a fast learner;
  • - You are an open-minded person always looking for feedback and ways to improve;
  • - You take pleasure and pride in your work;
  • - You do wanna grow with the company;
  • - You have excellent communication and interpersonal skills;
  • - B2 English & French mandatory;
  • - Analytical mind and problem-solving attitude;
  • - Ability to effectively describe and document issues;
  • - Attention to detail;
  • - Ability to work independently and as a part of a team.
Benefits
  • **Want to know more?**
  • - Work from anywhere – remotely or from our offices in Brno and Lisbon;
  • - Monday to Friday shifts: 9 AM - 5 PM CET;
  • - Lunch breaks, extra hours, or performance-based contributions can be reflected in your compensation – we appreciate going the extra mile;
  • - Need gear? We'll contribute to your remote setup or help you get the hardware you need for your work;
  • - Enjoy a fast-paced start-up environment with lots of autonomy and space for creativity;
  • - 24 days of paid vacation;
  • - We’re a group of motivated, curious, and international collaborators who enjoy what we do;
  • - Team building and company remote office. Sounds boring? The whole team met in Spain, Italy, France, and South Africa within the past few years.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent communication skillsinterpersonal skillsanalytical mindproblem-solving attitudeattention to detailability to work independentlyability to work as part of a teamopen-mindednesscuriosity about systemswillingness to receive feedback