Ventrata

Customer Success Manager

• Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction;
• Responsible for annual negotiations with existing customers;
• Develop customer relationships that promote retention and loyalty;
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors;
• Represent the voice of the customer to provide input into the core product, marketing and sales process;
• Within a short period you will get to be an experienced user of our product, you should be able to use and explain all the functionalities, be able to investigate issues and troubleshoot or escalate to the dev team;
• Lead the onboarding process and training of new clients;
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives;
• Clearly communicate progress of weekly / monthly / quarterly initiatives to internal and external stakeholders;
• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base;
• Develop new business with existing clients and / or identify areas of improvement;
• Collaborate closely with the sales team on a client handover, once the sales cycle is completed and the onboarding process can be initiated;
• Collaborate closely with the Customer Success team, share best practices, and lessons learned. As well as with Development team to bugfix reported issues and work on new features based on the feedback from clients;
• Assist with challenging client requests or issue escalations as needed;
• Expedite the resolution of customer problems and complaints to maximise satisfaction;
• Create and maintain comprehensive project documentation;

Sales

• Responsible for delivery of new business.
• Delivering against business targets and objectives
• Management of the sales process end-to-end in your assigned territory.
• Identifying opportunities in the market to position the product effectively and enhance the value proposition to your target market
• Collaboration with a sales development representative.
• Building and maintaining strong, long-lasting customer relationships. Ensuring that client success is integrated into the sales process from first point of contact.
• Liaise with marketing, technical sales, lead generation, and sales operations to ensure a unified and strategic sales approach.
• Analyse regional market trends and discover new opportunities for growth. Communicate closely with marketing and product management to create strategies to drive sales.
• Provide timely revenue projections to management and deliver a predictable pipeline to drive forecast accuracy.

Sales Manager

Content Creator

• Ventrata is an industry-leading SaaS platform for attractions, tours, and activities, helping businesses scale and manage ticketing.
• Part of the Marketing & Partnerships team reporting to Head of Partnerships and Marketing; working with Graphic Designer, Marketing Specialist, and Event Manager.
• Create high-quality video and visual content to support marketing, sales, and client success.
• Film and edit video case studies, partner interviews, product training videos, and event highlights — delivering at least 10–15 projects per year.
• Produce training and product support videos (Help Center tutorials, hardware demos, product walkthroughs).
• Assist with webinars and live session streaming, handling technical setup and creative direction.
• Manage full video workflow: pre-production, filming (camera, sound, lighting, B-roll), and post-production (editing, color grading, graphics).
• Occasionally conduct on-camera interviews in English and guide storytelling.
• Capture and package marketing highlights from events and create short-form and long-form repurposable content.
• Produce motion graphics and non-video assets aligned with brand guidelines.
• Support broader marketing projects such as campaign assets, website updates, and internal cultural videos.
• Location: EU-only remote-friendly role; ideally based in Brno (Czechia) or Lisbon (Portugal); travel required for filming (EU/UK, occasionally US/Canada).

Video and Visual Content Creator

• Ventrata is an enterprise SaaS ticketing platform for attractions, tours, and activities.
• Remote role; candidate must be based in the UK or Ireland and able to work target-region office hours.
• Full-time Sales Manager to drive new business growth across the UK and Ireland, focusing on tours and ticketing.
• Role can be based anywhere in Europe; includes monthly travel to sales territory for customer visits.
• Responsibilities include delivering new business, managing end-to-end sales processes, building long-term customer relationships, collaborating with marketing/technical teams, and providing revenue forecasts.
• Seeking an objective-focused sales manager with ticketing/travel industry experience who thrives in a scale-up environment.

Customer Success Manager

Sales Manager

Video and Visual Content Creator

Senior Sales Manager