Ventrata

Customer Success Manager

• Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction;
• Responsible for annual negotiations with existing customers;
• Develop customer relationships that promote retention and loyalty;
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors;
• Represent the voice of the customer to provide input into the core product, marketing, and sales process;
• Within a short period, you will get to be an experienced user of our product, you should be able to use and explain all the functionalities, be able to investigate issues, and troubleshoot or escalate to the dev team;
• Lead the onboarding process and training of new clients;
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives;
• Clearly communicate progress of weekly/monthly/quarterly initiatives to internal and external stakeholders;
• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base;
• Develop new business with existing clients and/or identify areas of improvement;
• Collaborate closely with the sales team on a client handover, once the sales cycle is completed and the onboarding process can be initiated;
• Collaborate closely with the Customer Success Team to share best practices and lessons learned, and with Product and Development teams to address reported bugs, and work on new features based on client feedback;
• Assist with challenging client requests or issue escalations as needed;
• Expedite the resolution of customer problems and complaints to maximise satisfaction;
• Create and maintain comprehensive project documentation;

Customer Success Manager, German

• Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction;
• Responsible for annual negotiations with existing customers;
• Develop customer relationships that promote retention and loyalty;
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors;
• Represent the voice of the customer to provide input into the core product, marketing, and sales process;
• Within a short period you will get to be an experienced user of our product, you should be able to use and explain all the functionalities, be able to investigate issues, and troubleshoot or escalate to the dev team;
• Lead the onboarding process and training of new clients;
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives;
• Clearly communicate progress of weekly/monthly/quarterly initiatives to internal and external stakeholders;
• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base;
• Develop new business with existing clients and/or identify areas of improvement;
• Collaborate closely with the sales team on a client handover, once the sales cycle is completed and the onboarding process can be initiated;
• Collaborate closely with the Customer Success Team to share best practices, and lessons learned, and with Product and Development teams to address reported bugs and work on new features based on client feedback;
• Assist with challenging client requests or issue escalations as needed;
• Expedite the resolution of customer problems and complaints to maximise satisfaction;
• Create and maintain comprehensive project documentation;

Customer Success Manager, French

Business Development Rep

• Deliver qualified demo meetings to the Sales Team that fit our target market;
• Working with your designated Sales Manager to develop and execute a territory action plan, developing a strong understanding of the market and competitive environment
• Research & reach out to targeted prospects via telephone and email to qualify leads using a specified scoring system;
• Navigate through a conversation flow to uncover business needs, understand pain points, and deliver Ventrata’s value proposition that clearly demonstrates how we create value for our clients;
• Work with the sales and marketing teams to coordinate marketing campaigns designed to increase awareness and drive inbound leads;
• Generate marketing qualified leads that are processed as new opportunities and sent to the sales team in the CRM system (Hubspot);
• Maintain and update an accurate log of activity in the CRM;

Business Development Representative

Support Engineer

• - Actively improve the customer experience;
• - Work with clients and their employees to identify problems and advise on the solution;
• - Recreate, troubleshoot and independently investigate reported issues;
• - Collaborate with development teams, identify errors and report bugs via internal helpdesk;
• - Master the support channels: Ventrata Chat, Slack and Helpdesk;
• - Help with client onboarding and uploading data to our systems;
• - Supporting internal teams with tasks beyond the job description.

Technical Support Specialist, B2B, Italian

Accounting Manager

• - Prepare, review, and post month-end accruals and prepayments, ensuring all timing differences are properly captured and supported with documentation;
• - Investigate and resolve discrepancies in the general ledger, identifying root causes and proposing corrective entries to maintain clean financial records;
• - Handle accounting across multiple countries, including local GAAP compliance, intercompany reconciliations, and foreign currency considerations;
• - Develop and enforce accounting policies and procedures across the group, including journal entries, reconciliations, and reporting accuracy;
• - Work hands-on with our ERP system Sage Intacct, supporting process improvements and contributing to system optimization.
• - Participate in the preparation of monthly, quarterly, and annual group-level financial statements (UK, CZ, PT, US) under the UK GAAP in collaboration with the Controller and external accountants;
• - Perform intercompany reconciliations and resolve discrepancies to ensure smooth consolidation across all entities;
• - Support the preparation of management reports, including KPIs, P&L analysis, and BS movements.
• - Collect, validate, and analyze financial data across multiple entities, departments, and teams to support budgets and forecasts;
• - Support consolidation of individual entity budgets into a group-level forecast, ensuring accuracy and consistency;
• - Conduct ad hoc financial analyses to support the Controller and management, providing insights for decision-making.
• - Collaborate with the Controller and external auditors to facilitate the audits by preparing schedules, reconciliations, and documentation, and providing explanations of financial balances and processes;
• - Support the preparation of tax-related schedules, VAT reconciliations, and statutory filings across multiple entities, ensuring compliance with local regulations and UK GAAP;
• - Ensure adherence to tax laws, statutory reporting requirements, and internal policies across all entities;
• - Review and update internal controls to maintain audit readiness and compliance with UK GAAP and local accounting standards.

Senior Accountant – Group Accounting

Accounts Payable

• - Manage bookkeeping workflows to ensure transactions are accurately recorded and supported by relevant documentation;
• - Maintain accounts receivable and accounts payable;
• - Perform account reconciliations and review expenses for compliance with company policies;
• - Assist with month-end and year-end financial closings;
• - Support day-to-day finance department activities;
• - Work with modern fintech technologies and payment gateways, including Sage Intacct, Payhawk, Wise, Stripe, and Adyen;
• - Process client hardware orders and warranty claims, providing occasional evening support for US-based customers;
• - Communicate with internal teams, clients, and suppliers;
• - Assist in process automation.

Customer Success Manager, German

Customer Success Manager, French

Customer Success Manager, German

Business Development Representative

Technical Support Specialist, B2B, Italian

Senior Accountant – Group Accounting

AR/AP Specialist