Ventrata

People Operations

• Own end-to-end hiring for your teams (from sourcing to onboarding), including close collaboration with hiring managers, driving hiring decisions, and ensuring a fast, high-quality candidate experience while managing priorities across multiple roles
• Act as a People Partner for assigned teams, supporting managers with performance, team dynamics, retention, and hiring planning, including handling both day-to-day topics and more challenging situations (e.g. performance issues, conflicts, exits)
• Own onboarding experience for your teams and work with managers to continuously improve new joiner adaptation and team integration
• Collaborate closely with junior HR colleagues, ensuring smooth execution of HR processes, and keeping focus on priorities and outcomes
• Contribute to selected HR initiatives and take ownership of assigned projects

People & Talent Partner

Support Engineer

• - Actively improve the customer experience;
• - Work with clients and their employees to identify problems and advise on the solution;
• - Recreate, troubleshoot and independently investigate reported issues;
• - Collaborate with development teams, identify errors and report bugs via internal helpdesk;
• - Master the support channels: Ventrata Chat, Slack and Helpdesk;
• - Help with client onboarding and uploading data to our systems;
• - Supporting internal teams with tasks beyond the job description.

Technical Support Specialist, B2B, French

Customer Success Manager

• Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction;
• Responsible for annual negotiations with existing customers;
• Develop customer relationships that promote retention and loyalty;
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors;
• Represent the voice of the customer to provide input into the core product, marketing, and sales process;
• Within a short period, you will get to be an experienced user of our product, you should be able to use and explain all the functionalities, be able to investigate issues, and troubleshoot or escalate to the dev team;
• Lead the onboarding process and training of new clients;
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives;
• Clearly communicate progress of weekly/monthly/quarterly initiatives to internal and external stakeholders;
• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base;
• Develop new business with existing clients and/or identify areas of improvement;
• Collaborate closely with the sales team on a client handover, once the sales cycle is completed and the onboarding process can be initiated;
• Collaborate closely with the Customer Success Team to share best practices and lessons learned, and with Product and Development teams to address reported bugs, and work on new features based on client feedback;
• Assist with challenging client requests or issue escalations as needed;
• Expedite the resolution of customer problems and complaints to maximise satisfaction;
• Create and maintain comprehensive project documentation;

Customer Success Manager, German

• Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction;
• Responsible for annual negotiations with existing customers;
• Develop customer relationships that promote retention and loyalty;
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors;
• Represent the voice of the customer to provide input into the core product, marketing, and sales process;
• Within a short period you will get to be an experienced user of our product, you should be able to use and explain all the functionalities, be able to investigate issues, and troubleshoot or escalate to the dev team;
• Lead the onboarding process and training of new clients;
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives;
• Clearly communicate progress of weekly/monthly/quarterly initiatives to internal and external stakeholders;
• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base;
• Develop new business with existing clients and/or identify areas of improvement;
• Collaborate closely with the sales team on a client handover, once the sales cycle is completed and the onboarding process can be initiated;
• Collaborate closely with the Customer Success Team to share best practices, and lessons learned, and with Product and Development teams to address reported bugs and work on new features based on client feedback;
• Assist with challenging client requests or issue escalations as needed;
• Expedite the resolution of customer problems and complaints to maximise satisfaction;
• Create and maintain comprehensive project documentation;

Customer Success Manager, French

Business Development Rep

• Deliver qualified demo meetings to the Sales Team that fit our target market;
• Working with your designated Sales Manager to develop and execute a territory action plan, developing a strong understanding of the market and competitive environment
• Research & reach out to targeted prospects via telephone and email to qualify leads using a specified scoring system;
• Navigate through a conversation flow to uncover business needs, understand pain points, and deliver Ventrata’s value proposition that clearly demonstrates how we create value for our clients;
• Work with the sales and marketing teams to coordinate marketing campaigns designed to increase awareness and drive inbound leads;
• Generate marketing qualified leads that are processed as new opportunities and sent to the sales team in the CRM system (Hubspot);
• Maintain and update an accurate log of activity in the CRM;

People & Talent Partner

Technical Support Specialist, B2B, French

Customer Success Manager, German

Customer Success Manager, French

Customer Success Manager, German

Business Development Representative