Customer Support Specialist
VendTech
full-time
Posted on:
Location Type: Hybrid
Location: Savannah • United States
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About the role
- Handle inbound calls, texts, and support tickets
- Provide fast, friendly, accurate assistance to customers experiencing issues
- Resolve common problems on the first contact when possible
- Support operators and internal operations for seamless day-to-day activities
- Own tickets end-to-end with accurate troubleshooting and documentation
- Identify issues requiring advanced technical work for escalation
Requirements
- Several years of experience in a call center or product support environment
- Methodical and analytical approach to troubleshooting
- Strong attention to detail
- Strong commitment to delivering high-quality customer support
- Experience in product or technical support
- Familiarity with vending machines or credit card processing technologies is a plus
Benefits
- Comprehensive training
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingtechnical supportproblem resolutiondocumentation
Soft Skills
attention to detailcustomer supportmethodical approachanalytical approachcommitment to quality