VendTech

Tier 1 Machine, Payment Support Specialist

VendTech

full-time

Posted on:

Location Type: Hybrid

Location: Savannah • United States

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Salary

💰 $50,000 - $52,000 per year

About the role

  • Handle inbound calls, texts, and support tickets as the #1 priority
  • Deliver fast, friendly, accurate assistance to customers
  • Resolve common problems on the first contact whenever possible
  • Support operators and internal operations for seamless daily operations
  • Manage customer expectations on timelines and next steps
  • Perform standard remote troubleshooting and first-level resolution for common issues
  • Maintain accurate, detailed records of all customer interactions in systems
  • Communicate effectively with internal teams to resolve issues.

Requirements

  • Several years of experience in a call center or product support environment
  • Methodical and analytical approach to troubleshooting
  • Strong attention to detail
  • Commitment to delivering high-quality customer support
  • Experience in product or technical support preferred
  • Familiarity with vending machines or credit card processing technologies is a plus.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingfirst-level resolutioncustomer supportproduct support
Soft Skills
attention to detailmethodical approachanalytical approacheffective communicationcommitment to quality