Vend Park

Strategy & Operations Manager

Vend Park

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $110,000 - $125,000 per year

About the role

  • Design and improve core garage and customer workflows: onboarding, reporting, escalations, renewals, and risk management
  • Build playbooks and operating rhythms to eliminate tribal knowledge
  • Identify failure points and redesign processes before they impact customers
  • Build and own forecasting models, performance analyses, and scenario planning frameworks to inform strategic decisions and proactively identify risks and growth opportunities
  • Own customer and garage metrics and dashboards (health scores, retention, churn drivers, SLAs)
  • Translate data into clear insights for leadership and execs
  • Partner with Finance and Revenue to connect performance to revenue outcomes
  • Own tooling and internal workflows (CRM, reporting, automation)
  • Partner with Product and Engineering to automate manual processes
  • Leverage AI and modern tools to improve accuracy, speed, and visibility

Requirements

  • 5+ years of experience in either: Business Operations, Product Operations, Consulting/ Investment Banking, or a similar analytical, cross-functional role.
  • Exceptionally strong with data — comfortable analyzing large datasets, building forecasting models, and constructing operational frameworks that drive decision-making
  • A builder who enjoys designing systems, not just running them
  • Highly analytical, curious, and comfortable in ambiguity
  • Customer-obsessed but operationally rigorous
  • Detail-oriented and deeply committed to accuracy
  • Tech-forward and excited about using AI to improve workflows
  • Comfortable working cross-functionally and owning outcomes
  • Ability and willingness to travel up to ~30% to customer sites across the U.S., as needed
Benefits
  • Comprehensive Health Plans
  • Unlimited PTO
  • Learning & Development
  • Team Building & Connection
  • Parental Leave
  • 401(k) with Company Match
  • Transparent & Competitive Compensation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisforecasting modelsperformance analysisscenario planningprocess redesignoperational frameworksmetrics ownershipdashboard creationautomationAI utilization
Soft Skills
analyticalcuriousdetail-orientedcustomer-obsessedoperationally rigorouscomfortable in ambiguitycross-functional collaborationownership of outcomesstrong communicationproblem-solving