Vend Park

Customer Success Manager

• Design and improve core CS workflows: onboarding, reporting, escalations, renewals, and risk management
• Build playbooks and operating rhythms to eliminate tribal knowledge
• Identify failure points and redesign processes before they impact customers
• Own CS metrics and dashboards (health scores, retention, churn, SLAs)
• Translate data into clear insights for leadership and execs
• Partner with Finance and Revenue to connect CS performance to revenue outcomes
• Own CS tooling and internal workflows (CRM, reporting, automation)
• Partner with Product and Engineering to automate manual processes
• Leverage AI and modern tools to improve accuracy, speed, and visibility

Customer Success, Strategy & Operations

Financial Planning and Analysis

• You are the Guardian of Trust
• You are a Builder of Infrastructure
• You are a Strategic Storyteller
• You will project-manage the migration of our banking infrastructure to Stripe
• You will implement rigorous approval workflows for AP/AR
• You will personally oversee and verify payments to owners
• You will manage the team responsible for delivering reports to our clients
• You will work directly with Engineering to push forward product requirements
• You will manage, mentor, and grow the Billing and Reporting teams

Customer Success, Strategy & Operations

Head of Finance