Vend Park

Customer Success, Strategy & Operations

Vend Park

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $90,000 - $115,000 per year

About the role

  • Design and improve core CS workflows: onboarding, reporting, escalations, renewals, and risk management
  • Build playbooks and operating rhythms to eliminate tribal knowledge
  • Identify failure points and redesign processes before they impact customers
  • Own CS metrics and dashboards (health scores, retention, churn, SLAs)
  • Translate data into clear insights for leadership and execs
  • Partner with Finance and Revenue to connect CS performance to revenue outcomes
  • Own CS tooling and internal workflows (CRM, reporting, automation)
  • Partner with Product and Engineering to automate manual processes
  • Leverage AI and modern tools to improve accuracy, speed, and visibility

Requirements

  • 5+ years of experience in either: Customer Success, BizOps, Consulting/Banking, or a similar analytical, cross-functional role.
  • A builder who enjoys designing systems, not just running them
  • Highly analytical, curious, and comfortable in ambiguity
  • Customer-obsessed but operationally rigorous
  • Detail-oriented and deeply committed to accuracy
  • Tech-forward and excited about using AI to improve workflows
  • Comfortable working cross-functionally and owning outcomes
Benefits
  • Comprehensive Health Plans
  • Unlimited PTO
  • Learning & Development
  • Team Building & Connection
  • Parental Leave
  • 401(k) with Company Match
  • Transparent & Competitive Compensation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisprocess designmetrics managementdashboard creationautomationworkflow improvementrisk managementreportingcustomer success strategiesperformance measurement
Soft Skills
analytical thinkingcuriosityadaptabilitycustomer obsessionoperational rigorattention to detailcommitment to accuracycross-functional collaborationownershipproblem-solving