Vena Solutions

Customer Support

• Support customer experience strategy & operations development by serving as a trusted advisor for the customer experience team.
• Assist with the ongoing activities of administration, configuration, and support of our CX technology stack.
• Generate, analyze and leverage data and insights to identify opportunities to improve speed, quality, efficiency, effectiveness, forecasting and customer experience.
• Take active ownership in identifying the trends and opportunities via reporting and analysis, technology improvements, and lead initiatives to overcome gaps and challenges to its successful completion.
• Research, design and collaborate with stakeholders to implement solutions for initiatives, inclusive of software implementations, custom workflows and processes, and reporting solutions
• Collaborate with cross-functional partners such as Finance, Product and Technology, and Marketing to drive improvements to the customer experience team performance, cohesion and efficiency.
• Respond to routine internal team requests and support the successful resolution of issues

Customer Experience Operations Specialist

Learning and Development

• Facilitate live (primarily remote) instructor-led training and webinars to customers, partners and internal teams with a focus on improving Vena product mastery.
• Utilize principles of instructional design, technology, and adult learning theory to design learning curriculum, tools, or other instructional resources
• Create, revise and edit high-quality training materials using a variety of formats to support and make continuous improvements to the customer journey.
• Demonstrate subject matter expertise and best practices in the Vena product, seeking opportunities to upskill product knowledge via product updates and releases.
• Work closely with cross-functional teams, including Product & Technology, Customer Success, and Marketing to align training programs with organizational goals.
• Communicate best practices across the team to promote continuous development of training initiatives related to customer implementations.
• Maintain accurate and up-to-date training records in the Learning Management System (LMS).
• Partner with Training Operations team to respond to internal and customer inquiries, provide support through the learning inbox, and assist with learner and session management.
• Travel (as needed) to client events and site visits
• Other duties as assigned.

Training Specialist

Product Manager

• Work across the organization to ensure that the product roadmap is aligned with business strategies and establish a shared vision
• Collaborate with software developers and stakeholders to identify, assess and prove productization opportunities
• Develop, or help in developing prototypes, and conduct user feedback sessions
• Be the voice of the user community (internal consultants and external customers)
• Take full ownership of your product area and make tough product decisions

Senior Product Manager, AI Portfolio

Account Manager

• Build and nurture multi-threaded relationships with key stakeholders and decision-makers within customer organizations.
• Develop and execute account plans for growth potential accounts by conducting effective discovery sessions with customers to understand their top priorities and business challenges.
• Act as a trusted advisor by demonstrating how aligning their unique challenges to Vena’s platform capabilities can solve their business challenges and deliver measurable business outcomes.
• Through territory planning, manage and own the net revenue growth strategy and execution for your assigned portfolio of accounts by driving the renewal and expansion/upsell strategy for your customer portfolio.
• Lead the quote to order process by preparing and presenting bespoke pricing proposals and facilitating the contract creation and execution process.
• Maintain an accurate forecast on a weekly basis to consistently meet and exceed annual revenue targets.
• Actively manage both expansion sales and renewal cycles, leveraging workback plans and/or mutual close plans as needed, to secure opportunities in a predictable manner.
• Utilize data-driven insights by leveraging technology and reporting to monitor account health, identify and track renewal and expansion opportunities, and report on key performance metrics.
• Proactively identify risks and take steps to prevent churn (cancellation or downsell of services) with support from Vena’s Customer Success team members and relevant cross-functional teams to ensure customer satisfaction, adoption, and value realization goals are met.
• Partner with cross-functional departments that support delivering an exceptional customer experience including Solutions, Customer Success, Professional Services, Application Support, Marketing, Product and Technology, Finance, and Operations to proactively address any potential churn risks, ensuring customer satisfaction and retention with a focus on net revenue growth.
• As a Senior Account Manager, use your strong negotiation skills to handle important contract discussions, resolve issues, and manage challenging customer situations.
• Embrace a growth mindset by actively engaging in learning and development opportunities, while also occasionally leading or supporting internal enablement or training initiatives to enhance team efficiency, drive productivity, and mentor junior team members.
• Other duties, as assigned.

Senior Account Manager, International

• Work with existing Named partners to generate new opportunities for Vena
• Own the Vena Partner’s success post-recruitment by guiding their strategy, and ongoing improvement and execution to ensure that both Vena and the Partner meet and exceed their applicable performance targets
• Collaborate and build relationships with diverse teams at all levels (Directors, VP’s and C-level executives)
• Influence, support and optimize the ongoing improvement of Vena’s Partner network by guiding decision making and submitting recommendations to promote speed, effectiveness, and efficiency
• Conduct and participate in regular pipeline reviews and strategic quarterly business reviews (QBR) with Partners
• Directly responsible for ensuring the timeliness and accuracy of all Partner administrative responsibilities, reporting and metrics
• Be the voice of the Partner internally at Vena to ensure the Partner receives the required support and service with specific emphasis on Professional Services, Product, Marketing, Finance and Sales
• Drive both Partner and Vena’s integration, awareness and sensitivity to each entity’s requirements, dependencies and operations with the objective of complete cross functional transparency and alignment
• Collaborate with Operations and Partner strategy team to ensure compliance standards are met with Partners
• Travel as required to Conferences, Partner Offices, and Events
• Other duties, as assigned.

Partner Account Manager

Administrative Assistant

• Calendar & scheduling: Proactively manage complex calendars for SPTLT members — prioritize, coordinate cross-team meetings, manage recurring leadership rituals, and ensure calendar hygiene and time for strategic work.
• Meeting & event support: Prepare meeting briefs, agendas, decks and materials; take/track meeting notes and action items; follow up to closure.
• Presentation & communications: Create and polish PowerPoint decks and executive communications; format and proof executive slides.
• 1:1 and stakeholder coordination: Schedule and manage recurring 1:1s, all-hands, QBRs, roadmap reviews and offsites; manage logistics and attendee communications.
• Ad hoc Administrative Support: Triage and prioritize ad hoc requests from multiple simultaneous stakeholders.
• Coordinate across functions to support operational workflows; serve as a central coordination point to ensure SPTLT information flows smoothly across the organization.
• Cross-time zone coordination: Ensure timely communication and schedule overlap with North America (late evening shifts as required).

Senior Administrative Assistant

AI Engineer

• Drive greater efficiency and scalability though the design and implementation of workflows that connect GTM signals (intent, engagement, enrichment, lifecycle events) to outcomes and replace manual, inconsistent processes with standardized, measurable operating patterns. Examples include:
• - Signal-driven lead/account qualification + routing (e.g., intent + ICP fit → owner/sequence/next best action), with clear SLAs and exception handling.
• - Research + personalization automation that leverages existing systems and pre-built agent concepts (research agents, prospecting agents, sales↔marketing feedback agents, cross-sell agents) to reduce rep/admin time and improve message quality and consistency.
• - Partner motion automation tied to partner objects, sourcing taxonomy, and reporting readiness (partner data → dashboards → actions) to improve pipeline attribution and partner execution.
• Build and maintain reliable integrations, automations, and data sync patterns across the GTM stack, improving data quality, reducing tool sprawl, and ensuring actions are triggered from trusted signals.
• Establish an AI/automation operating cadence for GTM: intake → prioritization → build → QA → release → measure → iterate, with clear owners, SLAs, and documentation to reduce ad hoc requests and rework.
• Instrumentation and monitoring for automations/agents (throughput, failure modes, fallbacks, and human-in-the-loop paths) so GTM teams can trust and adopt what’s shipped.
• Define and track success metrics for each workflow (time saved, speed-to-lead, conversion lift, pipeline impact, data quality), and partner with Analytics to make results visible in Power BI.
• Drive adoption through enablement: stakeholder training, playbooks, change management, and feedback loops that turn prototypes into repeatable, scalable workflows used day-to-day.