Vena Solutions

Data Engineer

• Drive the execution of the technical vision of our internal Data Infrastructure.
• Evolve the maturity and the level of technical excellence across your group and the entire EIM organization.
• Build an all-inclusive data program that is source agnostic and brings together data from various business applications to provide product usage, marketing effectiveness, employee retention, LTV, all in one place.
• Create true agility within the data team to work sprint-by-sprint and build progressively, embracing the concept of MVP and backlogs.
• Design and implement strategies that will achieve growth and productivity through process automation of existing and new operating models.
• Create data models, data mapping and the necessary ETL design. Build and validate activities for various data integrations.
• Partner with key stakeholders teams to deliver a scalable next generation data architecture, and solid data engineering processes that align with corporate Security and Data Governance.
• Foster data-driven culture and the creation of related competencies and data literacy across the organization.

Senior Data Engineer, EIM

Consultant

• Support the implementation of Vena product for our customers, being responsible for configuring the data model, financial templates and reports, integrating data from customer systems and setting up automated workflows
• Deliver against our customer satisfaction and time-to-value metrics
• Actively participate in on-site or virtual workshops with customers to elicit business and technical requirements
• Enable customers through your superb communication skills to adopt the product and maximize value from their Vena investment
• Work closely with Project Managers day-to-day to deliver projects on time and on budget, proactively communicating issues as needed
• Be a self starter when learning our product, demonstrate a get-your-hands-dirty approach and ask lots of questions
• Travel as required

Consultant/Associate Consultant

Customer Support

• Support customer experience strategy & operations development by serving as a trusted advisor for the customer experience team.
• Assist with the ongoing activities of administration, configuration, and support of our CX technology stack.
• Generate, analyze and leverage data and insights to identify opportunities to improve speed, quality, efficiency, effectiveness, forecasting and customer experience.
• Take active ownership in identifying the trends and opportunities via reporting and analysis, technology improvements, and lead initiatives to overcome gaps and challenges to its successful completion.
• Research, design and collaborate with stakeholders to implement solutions for initiatives, inclusive of software implementations, custom workflows and processes, and reporting solutions
• Collaborate with cross-functional partners such as Finance, Product and Technology, and Marketing to drive improvements to the customer experience team performance, cohesion and efficiency.
• Respond to routine internal team requests and support the successful resolution of issues

Senior Data Engineer, EIM

Consultant/Associate Consultant

Customer Experience Operations Specialist