Customer Experience Operations Specialist

Vena Solutions

Customer Experience Operations Specialist enhancing revenue operations for customer experience teams. Collaborating cross-functionally to optimize efficiency, effectiveness, and customer satisfaction.

Posted 5/26/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$63,750 - CA$86,250 per yearWebsite

About the role

Key responsibilities & impact

Support customer experience strategy & operations development by serving as a trusted advisor for the customer experience team.
Assist with the ongoing activities of administration, configuration, and support of our CX technology stack.
Generate, analyze and leverage data and insights to identify opportunities to improve speed, quality, efficiency, effectiveness, forecasting and customer experience.
Take active ownership in identifying the trends and opportunities via reporting and analysis, technology improvements, and lead initiatives to overcome gaps and challenges to its successful completion.
Research, design and collaborate with stakeholders to implement solutions for initiatives, inclusive of software implementations, custom workflows and processes, and reporting solutions
Collaborate with cross-functional partners such as Finance, Product and Technology, and Marketing to drive improvements to the customer experience team performance, cohesion and efficiency.
Respond to routine internal team requests and support the successful resolution of issues

Requirements

What you’ll need

Ideally, 4+ years of experience working in a fast-growing company supporting different customer facing teams in their day to day operational and business needs
Proven organizational and time management skills with the ability to manage shifting and conflicting priorities
Eager to learn and grow
Always looking for ways to improve individually and as a company
Capacity to get things done quickly with a strong sense of urgency
Strong skills with Microsoft Office especially with Excel
Ability to perform reporting and providing analysis to drive ongoing improvements
Hands on experience within CX technologies such as Salesforce, Zendesk, Mavenlink, etc. would be a strong asset

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Vena Solutions Website LinkedIn All Job Openings 501 - 1000 employees Founded 2011 ☁️ SaaS 💸 Finance 🤝 B2B 💰 Debt Financing - Vena Solutions on 2025-04 SaaS
Finance
B2B Vena Solutions is a SaaS provider of an Excel-native financial planning and analysis (FP&A) platform that helps finance teams with budgeting, forecasting, reporting, consolidation, and cash-flow and workforce planning. The platform integrates natively with Microsoft 365 apps, ERP/CRM/HRIS systems, and includes an OLAP database (CubeFLEX) and AI features (Vena Copilot) to accelerate modeling, collaboration, and decision-making for enterprise finance organizations. Customer Experience Operations Specialist 🔥 0 minutes ago 🇨🇦 Canada – Remote 💵 $63.8k - $86.3k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Support customer experience strategy & operations development by serving as a trusted advisor for the customer experience team.
Assist with the ongoing activities of administration, configuration, and support of our CX technology stack.
Generate, analyze and leverage data and insights to identify opportunities to improve speed, quality, efficiency, effectiveness, forecasting and customer experience.
Take active ownership in identifying the trends and opportunities via reporting and analysis, technology improvements, and lead initiatives to overcome gaps and challenges to its successful completion.
Research, design and collaborate with stakeholders to implement solutions for initiatives, inclusive of software implementations, custom workflows and processes, and reporting solutions
Collaborate with cross-functional partners such as Finance, Product and Technology, and Marketing to drive improvements to the customer experience team performance, cohesion and efficiency.
Respond to routine internal team requests and support the successful resolution of issues 🎯 Requirements
Ideally, 4+ years of experience working in a fast-growing company supporting different customer facing teams in their day to day operational and business needs
Proven organizational and time management skills with the ability to manage shifting and conflicting priorities
Eager to learn and grow
Always looking for ways to improve individually and as a company
Capacity to get things done quickly with a strong sense of urgency
Strong skills with Microsoft Office especially with Excel
Ability to perform reporting and providing analysis to drive ongoing improvements
Hands on experience within CX technologies such as Salesforce, Zendesk, Mavenlink, etc. would be a strong asset Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Experience Operations Manager – Pillar Lead 🔥 5 hours ago Instacart 1001 - 5000 🛍️ eCommerce 🚗 Transport 🛒 Retail Website LinkedIn All Job Openings Customer Experience Operations Manager leading CX support operations at Instacart. Managing performance, driving strategy, and improving customer satisfaction in a remote setting. 🇨🇦 Canada – Remote 💵 $143k - $151k / year 💰 $232M Venture Round on 2021-11 ⏰ Full Time 🟠 Senior 💝 Customer Support ERP Application Support Specialist – Construction, Payroll 🕒 3 days ago Acumatica 501 - 1000 ☁️ SaaS 🏢 Enterprise 💸 Finance Website LinkedIn All Job Openings Application Support Specialist at Acumatica providing first level direct support to partners and customers. Troubleshooting and analyzing application-related issues while ensuring customer satisfaction. 🇨🇦 Canada – Remote 💰 $25M Series C on 2018-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support CAD Support Specialist 🕒 5 days ago High Tech Genesis 51 - 200 🏢 Enterprise Website LinkedIn All Job Openings Support development of high-quality PCB designs by creating documentation and collaborating with cross-functional teams. Verify layouts and ensure compliance with design requirements. 🇨🇦 Canada – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Experience Specialist 🕒 5 days ago Elation Health 201 - 500 ⚕️ Healthcare Insurance 🤖 Artificial Intelligence Website LinkedIn All Job Openings Customer Experience Specialist focused on customer escalations and AI performance at Elation Health. Driving meaningful insights and solutions in a remote setting. 🇨🇦 Canada – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Support Specialist 🕒 5 days ago Elation Health 201 - 500 ⚕️ Healthcare Insurance 🤖 Artificial Intelligence Website LinkedIn All Job Openings Customer Support Specialist at Elation improving quality of life through AI-driven solutions and support systems. Own customer escalations, build AI quality, and synthesize insights with Product and Engineering teams. 🇨🇦 Canada – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

data analysisreportingcustomer experience strategyprocess improvementsoftware implementationworkflow designconfigurationadministrationtime managementorganizational skills

Soft Skills

trusted advisorcollaborationproblem-solvingadaptabilityurgencyeagerness to learninitiativecommunicationteamworkprioritization