Vempra

Customer Success Manager

• Manage the Enterprise customer journey in a high-touch model, ensuring adoption, retention, and expansion.
• Diagnose performance, engagement, and training challenges, and build Success Plans focused on delivering measurable business impact.
• Lead QBRs and strategic meetings with C-level executives and directors, presenting adoption metrics and ROI.
• Identify upsell and cross-sell opportunities in partnership with the Sales/Commercial team.
• Act as the bridge between the customer and internal teams (Product, Engineering, Sales, and other stakeholders).
• Map processes, analyze data, and propose improvements focused on efficiency and scalability.
• Keep the CRM up to date and conduct on-site visits when required.

Customer Success Consultant, Large Accounts – Enterprise