Velvet CARE sp. z o.o.

Recruitment

• Own the end-to-end recruiting process from sourcing to offer negotiation across all functions and roles
• Manage role intake, sourcing, screening, interviewing, closing, and onboarding handoff
• Actively source top talent through LinkedIn outreach, referrals, events, and creative channels
• Tailor messaging to reflect evolving company needs and inspire interest in Silna
• Build deep pipelines for both current and future needs
• Collaborate with hiring managers to deeply understand role requirements, team dynamics, and ideal candidate profiles
• Provide data-driven hiring insights to inform strategy
• Deliver a best-in-class candidate journey that reinforces our values
• Position Silna as a destination employer in competitive markets
• Initially focus on sourcing and closing; evolve into building scalable processes, tools, and metrics to reduce reliance on external sources
• Track and report on key metrics using data to support recruitment strategy

Recruiter

Customer Support

• Deliver exceptional, empathetic support to healthcare providers using Silna's platform
• Manage and triage ticket volume, prioritize and escalate to specialized teams
• Handle tickets efficiently with high-quality, personalized responses
• Build and maintain response templates and develop scalable processes and workflows
• Serve as the voice of the customer and translate feedback into actionable product insights
• Collaborate with Product, Engineering, and Operations to address systemic issues
• Contribute to building the help center and self-service resources; document common issues and solutions
• Report to leadership and help establish the customer support function from the ground up

Customer Experience

Customer Success Manager

• Drive retention, expansion and customer satisfaction for enterprise accounts
• Serve as primary advocate for enterprise accounts, guiding onboarding through the entire customer journey
• Establish trust and credibility with partners in healthcare
• Act as product expert to help customers maximize value from Silna's platform
• Identify and execute on expansion and upsell opportunities
• Monitor account health and analyze trends to drive customer success
• Own operations and end-to-end processes to identify strategic improvements and drive organizational change
• Collaborate with GTM and cross-functional teams to support enterprise customers

Enterprise Customer Success Manager

Product Designer

• Report to the CEO and help create intuitive interfaces that help medical practices focus on patient care by making complex insurance and billing workflows feel effortless
• Create user experiences demonstrating deep empathy for healthcare providers, understanding their daily workflows, time constraints, and critical administrative tasks
• Develop interfaces that convey reliability, security, and expertise to reinforce Silna's credibility as a healthcare operations partner
• Infuse design into Silna’s culture and ethos and define the design function
• Transform intricate insurance workflows and billing processes into clear, intuitive user experiences that reduce cognitive load and prevent errors
• Partner with marketing to ensure consistent visual identity and messaging across digital touchpoints, website, product interfaces, marketing materials and conference presentations
• Collaborate closely with product and engineering teams to translate user research insights into design solutions that improve practice efficiency and reduce administrative burden
• Build and maintain design systems that ensure consistency, scalability, and efficiency as the product grows