VELUX

Customer Support

• Act as a trusted point of contact for dealer customers, providing clear, knowledgeable, and practical support
• Guide customers towards the right VELUX solutions, balancing technical requirements and commercial needs
• Manage enquiries across phone, email, and chat, ensuring a consistent and high-quality experience
• Take full ownership of cases, from first contact through to resolution
• Handle more complex queries and complaints with confidence, empathy, and sound judgement
• Build strong relationships with internal teams to ensure smooth coordination and timely outcomes
• Identify opportunities to add value, strengthen dealer capability, and support sales growth

Customer Service Advisor – Dealer Services

Security Engineer

• Help define and drive the technical cybersecurity roadmap and ensure that security architecture supports both business priorities and the wider cybersecurity strategy
• Owning and driving the technical cybersecurity roadmap
• Acting as a cybersecurity subject matter expert in strategic initiatives and transformation programmes, such as cloud security initiatives and regulatory implementation projects
• Defining and maintaining security architecture principles, standards, and reference patterns
• Providing architectural guidance across key cybersecurity domains, including identity, cloud, application, infrastructure, data, and network security
• Bringing deep expertise in either: IAM, including identity architecture, authentication, authorisation, privileged access, federation, and lifecycle management, or DevSecOps, including secure software delivery, CI/CD security, automation, code scanning, secrets management, and infrastructure-as-code security
• Contributing to the development of the wider cybersecurity strategy and helping turn strategy into actionable technical plans
• Driving technical cybersecurity improvement initiatives across the organisation
• Working closely with enterprise architects, infrastructure teams, cloud teams, application teams, and risk and compliance stakeholders to embed security by design
• Reviewing solution designs and major change initiatives to ensure alignment with security architecture principles
• Monitoring trends, threats, and new technologies to continuously improve the organisation’s security capabilities
• Maintaining clear architecture documentation, roadmaps, and design standards.

Cybersecurity Architect

Manager

• Contribuer à la stratégie éditoriale multi-plateformes
• Création, production et publication de contenus engageants
• Animation des communautés et modération
• Analyse des performances et recommandations d’optimisation
• Identification de profils créateurs et partenaires
• Participation à la mise en place des campagnes d’influence
• Suivi des retombées médiatiques et veille sectorielle
• Interaction avec agences et journalistes
• Support à l’organisation d’événements presse, influence et corporate
• Contribution à l’expérience de marque (concept, activation, contenu)
• Coordination avec les équipes internes et partenaires
• Collaboration quotidienne avec plusieurs pays d’Europe du Sud
• Contribution à la diffusion et adaptation des campagnes globales
• Participation à la cohérence et à la réputation de la marque à l’échelle régionale.

Junior Communication Manager – Alternance

• Establish and maintain project management standards aligned with Global eCommerce principles
• Drive end-to-end implementation of new tools and solutions (e.g., CRM systems, AI tools, contact channels)
• Continuously optimize existing systems and processes within customer service and operations
• Own and develop the department’s system-related project roadmap
• Manage and collaborate with a broad stakeholder landscape across the organization
• Identify and implement process improvements to enhance efficiency and customer experience
• Build and maintain advanced reporting frameworks to support KPI-driven decision-making
• Act as subject-matter expert for customer service platforms including ticketing, telephony, messaging, and AI tools
• Support cross-functional projects and initiatives across Global eCommerce
• Contribute to operational activities when needed during peak periods or resource gaps

Customer Service Advisor – Dealer Services

Cybersecurity Architect

Junior Communication Manager – Alternance

Customer Service – Operations Development Manager