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Customer Service Advisor – Dealer Services
VELUXCustomer Service Advisor supporting dealers in Great Britain and Ireland through various channels. Building strong relationships and ensuring high-quality advice and service delivery.
About the role
Key responsibilities & impact- Act as a trusted point of contact for dealer customers, providing clear, knowledgeable, and practical support
- Guide customers towards the right VELUX solutions, balancing technical requirements and commercial needs
- Manage enquiries across phone, email, and chat, ensuring a consistent and high-quality experience
- Take full ownership of cases, from first contact through to resolution
- Handle more complex queries and complaints with confidence, empathy, and sound judgement
- Build strong relationships with internal teams to ensure smooth coordination and timely outcomes
- Identify opportunities to add value, strengthen dealer capability, and support sales growth
Requirements
What you’ll need- Service-driven and commercially aware
- Excellent communication skills with strong listening and questioning abilities
- Ability to build relationships with professionalism and credibility
- Calm and structured in fast-moving environments
- Strong attention to detail, supported by good literacy and numeracy skills
- Comfort using multiple systems and tools
- Open to feedback and motivated by continuous learning and development
Benefits
Comp & perks- A collaborative environment with strong team spirit and knowledge sharing
- A culture built on trust, respect, and customer focus
- Opportunities to grow your skills and develop your career
- A role where your contribution has a real and visible impact
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
service-drivencommercial awarenessexcellent communication skillsstrong listening abilitiesstrong questioning abilitiesrelationship buildingprofessionalismcredibilityattention to detailcontinuous learning