Velstar | Shopify Plus Partner Agency

People Operations

• Developing and delivering a people strategy aligned to Velstar’s commercial goals
• Leading workforce planning and organisational design across the business
• Contributing to strategic decision-making as part of the Senior Leadership Team
• Preparing board-level reporting on key people metrics, risks and opportunities
• Supporting budget planning and investment decisions across people initiatives
• Acting as the senior advisor on employee relations, performance, absence, grievance and disciplinary matters
• Ensuring employment contracts, policies and documentation remain compliant and fit for purpose
• Supporting organisational change, including restructures, acquisitions and TUPE processes
• Owning and developing the HRIS to improve reporting and decision-making
• Leading recruitment activity across the business
• Managing the candidate experience from first contact through to offer
• Building and maintaining a proactive talent pipeline
• Strengthening Velstar’s employer brand in partnership with Marketing
• Managing relationships with recruiters, ATS platforms and careers channels
• Owning and evolving the performance review process
• Building career pathways, progression frameworks and development plans
• Designing and delivering leadership and manager development programmes
• Coaching managers to support performance, growth and capability development
• Identifying and nurturing future leaders across the business
• Driving a culture of engagement, belonging and high performance
• Leading employee feedback and engagement initiatives
• Ensuring a consistent employee experience across all locations and working patterns
• Owning internal communications strategy, channels and company-wide updates
• Supporting leadership communications and organisational change messaging
• Championing the adoption of AI tools and ways of working across the business
• Helping leaders understand how AI is shaping roles, skills and workforce planning
• Identifying opportunities to improve people processes through technology and automation
• Building confidence and capability around AI adoption across teams
• Line managing and developing the People & Workplace Manager
• Setting clear expectations, objectives and development plans
• Acting as a role model for Velstar’s values and leadership behaviours

Head of People