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Head of People
Velstar | Shopify Plus Partner AgencyHead of People leading the people strategy and HR operations at Velstar, a digital commerce agency. Driving culture, talent development, and organizational design for growth.
About the role
Key responsibilities & impact- Developing and delivering a people strategy aligned to Velstar’s commercial goals
- Leading workforce planning and organisational design across the business
- Contributing to strategic decision-making as part of the Senior Leadership Team
- Preparing board-level reporting on key people metrics, risks and opportunities
- Supporting budget planning and investment decisions across people initiatives
- Acting as the senior advisor on employee relations, performance, absence, grievance and disciplinary matters
- Ensuring employment contracts, policies and documentation remain compliant and fit for purpose
- Supporting organisational change, including restructures, acquisitions and TUPE processes
- Owning and developing the HRIS to improve reporting and decision-making
- Leading recruitment activity across the business
- Managing the candidate experience from first contact through to offer
- Building and maintaining a proactive talent pipeline
- Strengthening Velstar’s employer brand in partnership with Marketing
- Managing relationships with recruiters, ATS platforms and careers channels
- Owning and evolving the performance review process
- Building career pathways, progression frameworks and development plans
- Designing and delivering leadership and manager development programmes
- Coaching managers to support performance, growth and capability development
- Identifying and nurturing future leaders across the business
- Driving a culture of engagement, belonging and high performance
- Leading employee feedback and engagement initiatives
- Ensuring a consistent employee experience across all locations and working patterns
- Owning internal communications strategy, channels and company-wide updates
- Supporting leadership communications and organisational change messaging
- Championing the adoption of AI tools and ways of working across the business
- Helping leaders understand how AI is shaping roles, skills and workforce planning
- Identifying opportunities to improve people processes through technology and automation
- Building confidence and capability around AI adoption across teams
- Line managing and developing the People & Workplace Manager
- Setting clear expectations, objectives and development plans
- Acting as a role model for Velstar’s values and leadership behaviours
Requirements
What you’ll need- CIPD Level 7 qualification or equivalent experience
- 5+ years’ experience in a senior generalist HR or People role
- Strong knowledge of UK employment law and HR best practice
- Experience contributing to business strategy and leadership decision-making
- A track record of leading recruitment, employer branding and talent initiatives
- Experience managing complex employee relations matters
- Strong analytical skills and confidence using people data to inform decisions
- Experience supporting organisational change and transformation
- Excellent communication and stakeholder management skills
- Experience using AI tools and helping organisations adapt to new ways of working
Benefits
Comp & perks- Hybrid working (minimum 3 days per week in our Liverpool or Leeds office)
- A seat on the Senior Leadership Team with genuine influence on business direction
- The opportunity to shape the future of people, culture and leadership within a growing agency
- A collaborative and ambitious environment where people matter
- The chance to build a modern, forward-thinking people function that supports both commercial success and employee growth
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HRISemployee relationsperformance managementrecruitmenttalent managementorganisational designworkforce planningdata analysiscomplianceorganisational change
Soft Skills
leadershipcommunicationstakeholder managementcoachingstrategic decision-makingrelationship managementengagementadaptabilityproblem-solvingteam development
Certifications
CIPD Level 7