People Operations Generalist, Benefits
Velsera
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Own day-to-day administration of benefits programs including medical, dental, vision, life insurance, disability insurance, retirement (401k), and leave programs.
- Manage employee benefit enrolments, eligibility updates, and terminations in the HRIS and with the vendors.
- Ensure accurate payroll deductions, employer contributions and vendor billing reconciliation.
- Partner closely with external benefits brokers, vendors and administrators to ensure smooth plan operations.
- Assist with US open enrolment including employee communications and benefit materials.
- Monitor benefits-related compliance activities by coordinating data and documentation with brokers and external providers (e.g., ACA reporting support, ERISA documentation, Form 5500 inputs).
- Serve as a point of contact for employees regarding benefits questions and issue resolution.
- Support core HR processes for US employees, including onboarding, offboarding, and job changes.
- Maintain accurate and up-to-date employee records, documentation, and data within the HRIS.
- Partner with Payroll and Finance to ensure consistency and accuracy across systems.
- Support HR audits and reporting requests, internal and external.
- Assist with drafting and maintaining HR process documentation, guides, and employee-facing materials.
- Ensure the accuracy, completeness, and integrity of HR and benefit data.
- Use Excel and HR systems confidently to manage data, validate inputs, reconcile discrepancies and prepare routine reports.
- Identify opportunities to improve HR processes, reduce manual work, and increase efficiency through better data practices and system usage.
- Support basic recurring People Operations reporting needs.
- Support employee experience initiatives related to benefits, onboarding, and key employee lifecycle moments.
- Assist with internal communications related to People initiatives and benefits programs.
- Partner with Talent Acquisition and People Operations colleagues to ensure a smooth and positive onboarding experience for employees.
- Help evaluate engagement programs and gather employee feedback to improve participation and impact.
Requirements
- Experience working in an HR Generalist, HR Operations or Benefits-focused role supporting US employees
- Solid working knowledge of US employee benefits, including healthcare and retirement plans.
- Solid working knowledge of US employment law as it applies to HR operations, benefits administration, and employee lifecycle management.
- Strong proficiency in Excel and comfort working with HR data (e.g. validations, reconciliations, reporting).
- Experience working with HRIS systems and HR data. (BambooHR preferred)
- High attention to detail with a strong sense of ownership and accountability.
- Clear and approachable communication style, with the ability to explain benefits and HR processes.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Bachelor’s degree in Human Resources, Business Administration or related field.
- Typically 2–5 years of experience in HR operations, benefits administration or a generalist role.
- Experience supporting US employee benefits programs preferred.
- HR certification (SHRM, PHR etc.) is a plus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HRISExcelbenefits administrationpayroll deductionsvendor billing reconciliationACA reportingERISA documentationForm 5500data validationreporting
Soft Skills
attention to detailownershipaccountabilitycommunicationmulti-taskingproblem-solvingcollaborationemployee experienceinitiativeadaptability
Certifications
SHRMPHR