Velsera

Technical Services Manager

Velsera

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

PMP

About the role

  • Engage with our client base to ensure best in-class client experience while also deepening our relationships with key stakeholders in our client portfolio with a hands-on approach
  • Drive and prioritize voice of customer by inter-departmental collaboration to bring the VOC to product development
  • Collaborate with sales counterparts on accelerating account expansions and renewals as well as identify renewal risks and implement remediation plans
  • Develop scalable processes to gain efficiencies in workflows and report out with appropriate KPIs
  • Manage and mentor your high performing teams
  • Cross-collaborate and ensure teams are trained to handle new onboarding procedures
  • Act as hiring manager when expanding your teams
  • Develop and train Clinical Service team members
  • Review and manage customer satisfaction results
  • Overall responsibility for customer feedback QMS process

Requirements

  • MS with 3+ years of experience or Ph.D. in Biology, Bioinformatics, Computational Biology, Computer Science or related fields
  • PMP certification a plus
  • Understanding and skills in analyzing next-generation sequencing data, qPCR, and a strong biology background
  • Experience in clinical laboratory setting with deep understanding of clinical reporting
  • Strong track record of improving operations and data driven decision making
  • Personal initiative and ability to effectively lead a team.
  • Excellent communication skills and ability to learn and work independently when necessary
  • High energy and inquisitive and strong attention to detail
Benefits
  • A full-suite of industry leading benefits (list by location)
  • Remote work flexibility
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
next-generation sequencing data analysisqPCRclinical reportingdata-driven decision makingprocess developmentworkflow efficiencyKPI reportingteam trainingcustomer feedback management
Soft Skills
client engagementinter-departmental collaborationteam leadershipmentoringcommunicationpersonal initiativeindependent workattention to detailhigh energyinquisitive
Certifications
PMP certification