Working Student Website Customer Support
velpTEC edutainment
part-time
Posted on:
Location Type: Remote
Location: Germany
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Job Level
About the role
- Handling and responding to customer inquiries via the website chat
- Friendly, service-oriented communication with prospects and existing customers
- Initial classification and forwarding of inquiries to the appropriate specialist departments
- Maintenance and updating of chat responses and FAQs
- Support with basic administrative tasks in marketing / customer communication
Requirements
- Enrolled student (m/f/d), ideally in Business Administration, Marketing, or Communication Studies
- Previous experience from a job or student position is an advantage
- Excellent German language skills, both written and spoken; good English skills desirable
- Strong communication skills and a service-oriented approach
- Reliability, initiative, and structured working methods
- Confident use of digital tools and online platforms
Benefits
- Flexible working hours and opportunities to work from home
- Free access to internal training programs
- Three "Educational Days" per year for professional development
- Access to over 9,000 fitness and yoga studios
- Volunteer work is honored with a special paid day off
- Company pension plan and health insurance
- Open, first-name culture and regular team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
service-oriented communicationstrong communication skillsreliabilityinitiativestructured working methods