VELOCITY PORTFOLIO GROUP INC

Customer Support

• Manage UCC, Lien, and Title Releases in accordance with legal rules, in conjunction with Affidavit Manager
• Assist Affidavit Manager as needed with the processing of other special legal functionality including but not limited to substitution of counsel, assignment of judgment, satisfaction of judgment
• Coordinate with disputes, compliance, and witness/discovery on special client correspondence and inquiries involving fraud/disputes/complaint
• Investigate and close individual consumer fraud/disputes/complaints that require client input up to and including closure and refund preparation
• Investigate and assist BK department on special consumer fraud/disputes/complaints that require client input up to and including transfers of claims and additional documentation requests timely
• Ensure and maintain legal account level documentation material is prepared and made available to performance team for all accounts entering legal channel
• Send recurring legal support and follow-ups with internal client services team
• Including but not limited to state legal requirements (Right to Cure/cardholder agreements/Original creditor affidavits, legal exceptions, pre-legal exceptions, and special compliance and state regulation exceptions)
• Work on other projects and duties as needed.

Support Specialist – Client Services