Support Specialist – Client Services

VELOCITY PORTFOLIO GROUP INC

Support Specialist managing UCC and legal account processes at Velocity Investments. Liaising with internal teams for client inquiries on fraud, disputes, and complaints in a hybrid role.

Posted 6/20/2026full-timeWall • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Manage UCC, Lien, and Title Releases in accordance with legal rules, in conjunction with Affidavit Manager
Assist Affidavit Manager as needed with the processing of other special legal functionality including but not limited to substitution of counsel, assignment of judgment, satisfaction of judgment
Coordinate with disputes, compliance, and witness/discovery on special client correspondence and inquiries involving fraud/disputes/complaint
Investigate and close individual consumer fraud/disputes/complaints that require client input up to and including closure and refund preparation
Investigate and assist BK department on special consumer fraud/disputes/complaints that require client input up to and including transfers of claims and additional documentation requests timely
Ensure and maintain legal account level documentation material is prepared and made available to performance team for all accounts entering legal channel
Send recurring legal support and follow-ups with internal client services team
Including but not limited to state legal requirements (Right to Cure/cardholder agreements/Original creditor affidavits, legal exceptions, pre-legal exceptions, and special compliance and state regulation exceptions)
Work on other projects and duties as needed.

Requirements

What you’ll need

Bachelor’s degree
Strong analytical skills
Strong Microsoft Excel skills
SQ or Snowflake experience a plus

Benefits

Comp & perks

Health
Dental
Vision
401K
ESOP

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

analytical skillsMicrosoft ExcelUCC managementLien managementTitle Releasesfraud investigationdispute resolutioncompliance documentationlegal documentationBK department assistance

Soft Skills

coordinationcommunicationproblem-solvingattention to detailclient service

Certifications

Bachelor’s degree