Velocity, A Managed Solutions Company

Data Analyst

• Transform data into actionable insights supporting strategic and operational decision-making
• Partner with Field Operations, Sales, Finance, Service Delivery, Customer Success, and Executive Management
• Analyze field service operations, technician productivity, service quality, customer experience, and operational efficiency
• Develop and maintain dashboards tracking field service KPIs, scorecards, and operational targets
• Monitor service delivery performance across managed IT, connectivity, security, and network infrastructure solutions
• Identify trends in service calls, installation delays, outage response times, service quality, costs, and productivity
• Forecast staffing and resource needs and support headcount and workforce planning
• Analyze route efficiency, travel time, fuel utilization, scheduling effectiveness, and cost-control opportunities
• Measure performance against SLAs and customer commitments
• Conduct root cause analyses and develop predictive models for service demand and operational bottlenecks
• Collect, validate, analyze, and interpret data from multiple business systems
• Create recurring and ad hoc reports, automated reporting processes, data models, and management presentations
• Analyze recurring revenue, customer usage, churn, retention, network performance, service quality, contracts, renewals, profitability, and utilization
• Maintain data integrity, resolve data quality issues, and document data definitions and analytical methodologies
• Support data governance, forecasting, budgeting, capacity planning, strategic planning, and process optimization
• Present findings and recommendations to management and executive teams